CPC Processor I Customer Support

Datavant•New York City, NY

9h•Remote

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. 📍 Remote | Work From Home 🕒 Schedule: Monday–Friday | 8.5-hour shifts scheduled between 8:00 AM–9:00 PM est

Requirements

Comfortable working in a high-volume production environment
Friendly, patient, and customer-focused
Strong multitasking ability across multiple platforms and dual monitors
Proficient in Microsoft Word and Excel
Computer literate
High School Diploma or GED required
Must be 18 years of age or older
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.
Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.

Nice To Haves

Flexible and adaptable
Reliable and dependable
Strong customer service orientation
Detail-oriented with strong documentation skills

Responsibilities

Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
Review, research, resolve, and document all inquiries in designated software systems
Ensure detailed and accurate documentation of calls, inquiries, and resolutions
Follow all department, site-specific, and company policies and procedures
Meet or exceed established productivity and quality assurance standards
Maintain strict confidentiality of all information encountered in the role
Demonstrate professionalism and maintain positive working relationships with coworkers and management
Communicate promptly with management regarding issues, concerns, or incidents
Perform duties in accordance with training and facility-specific procedures
Attend mandatory meetings and training sessions as required
Maintain acceptable attendance and adhere to scheduled work hours
Perform additional duties as assigned