CPC Processor Customer Support

Datavant•New York City, NY

2d•$15 - $18•Remote

About The Position

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. 📍 Remote | Work From Home 🕒 Schedule: Monday–Friday | 8.5-hour shifts scheduled between 8:00 AM–9:00 PM est

Requirements

Comfortable working in a high-volume production environment
Friendly, patient, and customer-focused
Strong multitasking ability across multiple platforms and dual monitors
Proficient in Microsoft Word and Excel
Computer literate
High School Diploma or GED required
Must be 18 years of age or older

Nice To Haves

Flexible and adaptable
Reliable and dependable
Strong customer service orientation
Detail-oriented with strong documentation skills

Responsibilities

Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
Review, research, resolve, and document all inquiries in designated software systems
Ensure detailed and accurate documentation of calls, inquiries, and resolutions
Follow all department, site-specific, and company policies and procedures
Meet or exceed established productivity and quality assurance standards
Maintain strict confidentiality of all information encountered in the role
Demonstrate professionalism and maintain positive working relationships with coworkers and management
Communicate promptly with management regarding issues, concerns, or incidents
Perform duties in accordance with training and facility-specific procedures
Attend mandatory meetings and training sessions as required
Maintain acceptable attendance and adhere to scheduled work hours
Perform additional duties as assigned