CPAP Technician

Vgm Group, Inc•Waterloo, IA

2d•Onsite

About The Position

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Waterloo, IA. For more information, visit Fulfillment and Logistics Partner for CPAP Resupply and Orders | VGM Fulfillment . Position Summary: The CPAP Technician is responsible for ensuring that all applicable home medical equipment is set up according to the practitioner’s (i.e., MD, DO, PA, ARNP) prescription/order, with a specific focus on CPAPs. The CPAP Technician will confirm set up prescriptions/orders and communicate any/all variances with VGM Fulfillment (“VGMF”) customer services representatives. This role will have oversight from a licensed professional and will not provide direct patient care, including assessment, diagnosis, treatment, evaluation/monitoring, and/or education. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!

Requirements

High school diploma/GED desired
Equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, and contractual requirements
Ability to work in a fast-paced environment with urgent deadlines
Strong initiative and commitment to success
Flexible with the ability to routinely adapt to change
Attention to detail and follow through on commitments
Customer service focused
Ability to lift 5lbs. to 15lbs.at time
Ability to stand and walk throughout the facility 25% of the workday
Operation of warehouse machinery and equipment
Visual abilities to include reading, distance vision and peripheral vision

Responsibilities

Properly translate the CPAP settings template that is prescribed/ordered by a practitioner
Pick, set, and ship CPAP and BiPAP devices
Oversight of CPAP/ BiPAP prescriptions and orders to verify accuracy
Follows strict confidentiality and HIPAA privacy and security guidelines
Communicates effectively with the CPAP team lead and customer service team as needed
Flexible availability to come in early and/or stay late as needed to provide adequate support to the business
Maintain a clean and safety work environment to prevent accidents and injuries.
Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures.
Maintains a positive and professional attitude while working with others
Sets a positive example through personal attendance and time management
Adapts and accepts change to support business objectives
Works cooperatively in a team environment to achieve business goals and growth opportunities
Performs other duties as assigned
Maintains a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials.
Embodies the VGM Power of One Principles