Delivery & CPAP Technician

PROTECH MEDICAL LLC•Bourbonnais, IL

3d•$18 - $20•Onsite

About The Position

General Expectations Regular, reliable, and predictable on-site attendance Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Duties and responsibilities Delivery medical equipment according to company policy Process delivery paperwork according to company policy Maintain warehouse inventory Clean and process returned equipment via company policy Develop and maintain technical/working knowledge of current PAP products and services offered by FHM, and all applicable governmental regulations. Process PAP paperwork on a daily basis according to FHM policies and procedures. Educate patients in proper use and care of PAP equipment, including fitting masks. Perform preventive maintenance on PAP equipment and enter into Brightree according to FHM policies and procedures. Assist in resolving patient equipment problems in home and via phone. Assist with On-Call Process all CPAP/BiPAP equipment returns according to FHM policies and procedures. Educate patients on PAP supplies and replacements guidelines. Document all information necessary to ensure reimbursement for all appropriate equipment, products and services. Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to FHM policies and procedures. Collect co-insurance payments due and arrange patient payment plans according to FHM policies and procedures. Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to FHM policies and procedures. Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc. Report equipment hazards and/or product incidents as required in accordance with FHM policies and procedures. All other duties as assigned. QualificationsExperience & Qualifications include: Possess high school diploma. Effective verbal and written communication skills Previous experience or successful completion of factory training seminar for home medical equipment preferred. Must carry personal liability car insurance with a minimum limit of $100,000. Must currently live in, or plan to move to (at your own expense) a reasonable commute to Bourbonnais, IL. Courteous Customer Service (internally and externally) Must love helping People (both internally and externally) High level of attention to detail Must be able to manage multiple computer applications Must be willing work "On-Call" rotation Able to manage multiple priorities and close the loop when interrupted Must be able to pass background requirements and drug screenings Must have valid driver’s license with proof of clean driving record and be willing to drive all over Illinois in company vehicle. Physical requirements Occasionally lift/move up to 200 lbs Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer’s needs While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear. The employee is required to sit and stand. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This position requires the ability to drive an automobile Must be 21 years of age to comply with company auto insurance regulations.

Requirements

Possess high school diploma.
Effective verbal and written communication skills
Must carry personal liability car insurance with a minimum limit of $100,000.
Must currently live in, or plan to move to (at your own expense) a reasonable commute to Bourbonnais, IL.
Courteous Customer Service (internally and externally)
Must love helping People (both internally and externally)
High level of attention to detail
Must be able to manage multiple computer applications
Must be willing work "On-Call" rotation
Able to manage multiple priorities and close the loop when interrupted
Must be able to pass background requirements and drug screenings
Must have valid driver’s license with proof of clean driving record and be willing to drive all over Illinois in company vehicle.
Occasionally lift/move up to 200 lbs
Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer’s needs
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear.
The employee is required to sit and stand.
Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires the ability to drive an automobile
Must be 21 years of age to comply with company auto insurance regulations.

Nice To Haves

Previous experience or successful completion of factory training seminar for home medical equipment preferred.

Responsibilities

Delivery medical equipment according to company policy
Process delivery paperwork according to company policy
Maintain warehouse inventory
Clean and process returned equipment via company policy
Develop and maintain technical/working knowledge of current PAP products and services offered by FHM, and all applicable governmental regulations.
Process PAP paperwork on a daily basis according to FHM policies and procedures.
Educate patients in proper use and care of PAP equipment, including fitting masks.
Perform preventive maintenance on PAP equipment and enter into Brightree according to FHM policies and procedures.
Assist in resolving patient equipment problems in home and via phone.
Assist with On-Call
Process all CPAP/BiPAP equipment returns according to FHM policies and procedures.
Educate patients on PAP supplies and replacements guidelines.
Document all information necessary to ensure reimbursement for all appropriate equipment, products and services.
Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to FHM policies and procedures.
Collect co-insurance payments due and arrange patient payment plans according to FHM policies and procedures.
Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to FHM policies and procedures.
Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
Report equipment hazards and/or product incidents as required in accordance with FHM policies and procedures.
All other duties as assigned.