CPAP Program Manager

VGM Group, Inc•Waterloo, IA

7h•Onsite

About The Position

The CPAP Program Manager within VGM Fulfillment is responsible for developing and overseeing the CPAP program across all distribution centers and remote teams, ensuring employees have the tools and processes needed to deliver exceptional service. This role emphasizes collaboration with internal departments, including operations, quality, safety, and customer service, while providing direct leadership to the machine pressure setting, refurbishment, repair, and asset recovery teams.

Requirements

5+ years of experience and proven success leading a team is required, preferably with a mix of on-site and remote employees
Experience working with CPAP machines and pressure settings
Experience with Microsoft D365
Proven ability to routinely adapt to change, provide exemplary customer service skills, and demonstrate excellent verbal and written communication skills
Attention to detail and follow through on commitments
Work cooperatively in a team environment to achieve business goals and growth opportunities
Be available to come in early and stay late as needed to provide adequate support to the business

Nice To Haves

Licensed professional (RN/RT) preferred but not required. Maintain license and accreditation requirements needed for the position

Responsibilities

Manage CPAP program operations and achieve departmental goals and KPIs as set by leadership
Provide team leadership to CPAP Program staff (on-site and remote) through training, guidance, mentoring, development, performance management, regular communication, annual reviews, and more
Ensure CPAP machines are delivered efficiently, safely, cost-effectively, and in full regulatory compliance
Responsible for the oversight of handling incoming requests from vendors, patients and customers
Partner with implementation team to standardize the machine setting process
Assist with the development, implementation, and management of CPAP program processes, workflows, and best practices
Define and streamline all departments within scope, ensuring effectiveness and efficiency in team operations, communication, and performance
Follow strict HIPPA confidentially guidelines
Oversee implementation of health and safety initiatives, practices and behaviors
Ensure the safety of all personnel, equipment, and property; auditing inspections and safety investigations as required and taking corrective action when needed, and completing all necessary documentation
Maintain compliance, safety, security, and quality standards by ensuring strict adherence to company policies and procedures
Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials.
Embody the VGM Power of One Principles
Complete other projects and perform other duties as assigned