Coworking General Manager, Studio

Tishman Speyer•New York, NY

2d•$100,000 - $110,000•Onsite

About The Position

Tishman Speyer is looking for a Coworking General Manager to join the Studio team in New York. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential. As a General Manager of coworking in New York City, you’ll be responsible for managing and overseeing a Studio location including maintaining operational excellence of the space, managing the P&L, leading sales, overseeing the member experience, and managing a team. As the leader of the space, you’ll oversee all strategic and day-to-day tasks to ensure operational success and help make the members’ experience the best that it can be. You’ll lead the team to build an engaged and connected community at your location. Your focus on hospitality and events will create personal connections with your members. Your focus on sales will keep our space occupied and buzzing with an active community. And your ownership of finance and operations will ensure we maintain a space that meets our high standards of excellence.

Requirements

College graduate with four-year degree
3-6 years of experience in coworking, hospitality, sales, or operations
Sales and business operations experience required
Financial literacy and experience managing a team preferred
Due to the nature of the role this position requires onsite presence
Excellent interpersonal, verbal, and written communication skills
Strong organizational skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
You aim to surpass expectations, not just get the job done but go above and beyond
You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Responsibilities

Team Management Manage a team of 1-5 at your location
Oversee performance management and help your team grow and develop
Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
Sales & Business Development Own full sales cycle of your location in partnership with Studio Sales and Tishman Speyer leasing teams in order to meet and maintain buildings target occupancy
Includes touring, pitching, negotiating, and contract execution
Generate new sales pipeline and own current member retention
Exceed outbound directives in collaboration with Studio Sales team
Create campaigns to lease-up space as needed
Achieve high member retention rates including setting renewal meetings and negotiating renewal terms
Coach and mentor direct reports including training, development, and ongoing support
Operations Manage day-to-day community operations to exceed member expectations and uphold high quality and standards of our Studio space
Supervise move-ins and move-outs for quality experience
Ensure education and enforcement of Studio’s policies and procedures for all members
Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
Solve member-related issues and conduct feedback analyses to address opportunity areas
Oversee space operations including daily walkthroughs and inventory management
Hospitality & Events Provide proactive, warm service that goes above and beyond to keep members happy
Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
Develop innovative ways to surprise and delight members to create a unique experience
Meet regularly with senior member stakeholders to discuss objectives and gather feedback
Oversee event budget to ensure it is maximized by increasing partnerships to decrease spend
Finance Own the monthly profit and loss statement.
Oversee all budget lines to ensure the business is operating as projected, track all expenses, and discuss monthly P&L with business leaders
Review accounts payable invoices and identify trends and ways to reduce costs
Consistently analyze spend to determine ways to cut costs while still maintaining standards
Conduct monthly bill run, ensuring accurate invoices produced and distributed on time
Oversee all accounts receivable and ensure member invoices are paid each month