Coworking Manager, Studio

Studio by Tishman Speyer • Long Island, NY

3d • $65,000 - $75,000 • Onsite

About The Position

Tishman Speyer is looking for a Coworking Manager to join the Studio team at The JACX, New York. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.

Requirements

• College graduate with four-year degree
• 3-5 years of experience in coworking, hospitality, sales, or operations
• Sales and business operations experience required
• Due to the nature of the role this position requires onsite presence
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills; Excited to wear many hats and handle several projects at once
• Passion for working with people, creating amazing experiences, and leading with hospitality
• Takes initiative and is a proactive contributor always focused on continuous improvement
• Attention to the small details, ensuring quality and standards are never compromised
• Eager to be a part of a fast-paced and dynamic work environment
• You aim to surpass expectations, not just get the job done but go above and beyond
• You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
• You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task
• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
• You find a way to make the member happy in each interaction so they walk away with a smile
• You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Nice To Haves

• Financial literacy and experience managing a team preferred

Responsibilities

• Team Management
• Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
• Train newly hired ambassadors and hospitality assistants
• Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
• Sales & Business Development
• Assist with tours and selling space in order to meet and maintain buildings target occupancy
• Includes touring, pitching, negotiating, and contract execution
• Assist with lead generation through outbound sales in collaboration with Studio Sales team
• Support renewal negotiations
• Lead sales for external bookings of conference room and event space
• Manage leasing platforms (Peerspace, Truss, etc.)
• Lead marketing ideation and execution with internal teams
• Manage external marketing platforms (i.e. google, yelp)
• Find ways to maximize revenue through ancillary fees
• Operations
• Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
• Ensure education and enforcement of Studio’s policies and procedures for all members
• Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
• Lead repairs, maintenance, or updates required in the space
• Support space operations including daily walkthroughs and inventory management
• Hospitality
• Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
• Provide proactive, warm service that goes above and beyond to keep members happy
• Meet regularly with senior member stakeholders to discuss objectives and gather feedback
• Analyze member survey results and develop strategic recommendations and action plan
• Solve member-related issues and conduct feedback analyses to address opportunity areas
• Oversee resolution of member complaints in a timely manner
• Events
• Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)
• Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality
• Increase local and strategic partnerships in order to decrease event spend
• Oversee event ideation, planning & execution
• Develop innovative ways to surprise and delight members to create a unique experience
• Finance
• Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards
• Assist with member billing by managing members' fees and payment process
• Review accounts payable invoices and identify trends and ways to reduce costs
• Manage invoice input into system and payment

Benefits

• access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees