Covenants Coordinator

Castle Group•Port Saint Lucie, FL

7h•Onsite

About The Position

The Covenants Coordinator is responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in each association's Declaration of Covenants. The Covenants Coordinator provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.

Requirements

High school diploma required.
Valid Driver’s License required.
Minimum of 1 year of related work experience or customer service experience required.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Strong customer service, communication, and interpersonal skills, including conflict resolution and de-escalation techniques.
Able to work under tight deadlines and use time effectively based on key priorities.
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information through spoken and written means.
Excellent interpersonal skills and a high attention to detail.
Comfortable learning new technology.
Ability to act with integrity, professionalism, and confidentiality.

Nice To Haves

Associate's degree with a concentration in business or hospitality preferred, or equivalent combination of education and experience.
Florida CAM License preferred.
Experience with property management software is preferred to process violations.
Bilingual preferred but not necessary, depending on the community.

Responsibilities

Inspect the community on a recurring schedule as determined by the Association.
Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion
Upload violations to the Production folder for mail-outs daily.
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.
Prepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings.
Attend Board meetings upon request to address violation appeals, if applicable.
Prepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly.
May be involved in the inspection, review, and research of the Homeowner Architectural Modification process.
Attend and take minutes at monthly Rules and Regulations Committee meetings.
Assist in investigations and tape/log reviews for any unusual incidents.
Resolves and follows up on violation complaints/issues with Royal Service.
Follows safety procedures and maintains a safe work environment.
Other duties and responsibilities as assigned by the Property Manager.