Courtyard/Residence Inn General Manager

DelMonte Hotel Group•Albany, NY

6d•$95,000

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager for our dual branded Courtyard and Residence Inn hotel located on Wolf Road just minutes from Albany International Airport. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you! Job Responsibilities As a Hotel General Manager , you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Your specific duties in this role will include: Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported. Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates. Actively promote the hotel and company in the community. Assist with the development of sales strategies and action plans. Develop and maintain positive business relationships with all guests, vendors and other external partners. Represent company at various community organization meetings to promote hotels. Conduct regular physical inspections to ensure all standards of excellence are being met. Answer inquiries pertaining to hotel policies and services. Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations. Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals. Facilitate and maintain on-going communication and collaboration with all associates. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of all areas of the hotel.

Requirements

3 to 5 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area
Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills

Responsibilities

Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
Actively promote the hotel and company in the community.
Assist with the development of sales strategies and action plans.
Develop and maintain positive business relationships with all guests, vendors and other external partners.
Represent company at various community organization meetings to promote hotels.
Conduct regular physical inspections to ensure all standards of excellence are being met.
Answer inquiries pertaining to hotel policies and services.
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
Facilitate and maintain on-going communication and collaboration with all associates.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of all areas of the hotel.