Courtesy Patrol Agent - Overnight

Onni Group of Companies•Seattle, WA

7d•$24 - $25

About The Position

Responsible for securing assigned posts at entry points and welcoming and greeting guests. Ensure guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures. Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment. Assist front desk agents with situations throughout the property. Roam the entire property on foot; monitoring and promptly reporting or solving issues. Manage conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts. Assess and determine the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handle such issues with dignity and respect and recognize when these situations become a safety or security concern. Take appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority. Respond to emergencies on the property and take necessary steps to report or correct the situation. Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction. Assist with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted. Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property. Maintain an inventory of lost and found property. Own communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests. Record all daily activity on a typed Daily Activity Report. Perform other duties as required.

Requirements

Excellent English communication skills, both verbal and written
Knowledge of operations on the Hospitality Industry strongly preferred
Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours
Working knowledge of Microsoft Office applications
Excellent Customer Service Skills
Friendly, outgoing, and positive personality
Familiarity with current regulations pertaining to safety and security
Must be a self-starter who can initiative and get along with people at all levels both in and out of the community

Nice To Haves

Knowledge of operations on the Hospitality Industry strongly preferred

Responsibilities

Securing assigned posts at entry points and welcoming and greeting guests
Ensuring guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures
Reminding guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment
Assisting front desk agents with situations throughout the property
Roaming the entire property on foot; monitoring and promptly reporting or solving issues
Managing conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts
Assessing and determining the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property
Handling issues with dignity and respect and recognize when these situations become a safety or security concern
Taking appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority
Responding to emergencies on the property and take necessary steps to report or correct the situation
Using a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction
Assisting with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted
Completing investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property
Maintaining an inventory of lost and found property
Owning communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests
Recording all daily activity on a typed Daily Activity Report
Performing other duties as required