Court Technology Training Coordinator

Hall County•Gainesville, GA

14h

About The Position

This position is responsible for planning, coordinating, and delivering technology training services for Hall County Courts. The incumbent develops structured training programs, user-focused documentation, and standardized technology practices to support effective use of Microsoft Office 365 and other court-supported software. This position works collaboratively with court departments and Court Information Systems staff to improve technology proficiency, promote consistent workflows, and support user readiness for new and emerging systems. This position is instructional and advisory in nature.

Requirements

Bachelor’s degree is preferred in a field related to information technology or instructional design; supplemented by three (3) to five (5) years of experience in technology training, instructional support, digital adoption, or an equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job.
Microsoft Office 365 applications and collaboration tools.
Instructional methods and adult learning principles
Document management, collaboration standards, and court technology operations.
Oral and written communication and instructional presentation
Organizing, planning, and delivering structured training programs.
Developing clear, user-focused documentation and training materials.
Communicate technical concepts in a clear and understandable manner to users with varying levels of proficiency.
Assess training needs and adapt instruction accordingly.
Work independently, manage multiple assignments, and meet deadlines.
Maintain accurate records, confidentiality, and professional discretion.

Nice To Haves

Experience in a government, legal, or regulated environment is preferred.
Minimum of one of the following required: A+ CompTIA Network + MCSE PMP – Project Management Professional

Responsibilities

Plans, organizes, and delivers technology training programs for court personnel, including departmentlevel, group, and individual instruction.
Provides training on Microsoft Office 365 applications, including OneDrive, Teams, SharePoint, Outlook, Word, Excel, PowerPoint, Forms, and Bookings.
Conducts in-person and virtual training sessions based on operational needs and varying user skill levels.
Provides individualized coaching and follow-up assistance to reinforce training objectives and improve user proficiency.
Demonstrates the ability to learn new software systems quickly and effectively teach their use to others.
Assists with training on additional court-approved applications, including Adobe Acrobat Pro (eSign), RingCentral, and other current or future software as assigned.
Develops and maintains a centralized documentation library for court technology systems, including standard operating procedures and training materials.
Ensures training materials and documentation are accurate, clearly written, version-controlled, and consistent across court departments.
Reviews departmental technology usage and workflows to identify opportunities for improved efficiency, consistency, and standardization.
Recommends standardized practices for file storage, document sharing, Microsoft Teams usage, calendaring, and collaboration.
Serves as a training and user-readiness resource during the implementation of new software systems or significant system updates.
Coordinates with department heads, administrators, and Court Information Systems staff to assess training needs and schedule training activities.
Communicates training opportunities, system updates, and instructional resources to court personnel.
Maintains records of training activities, including attendance, subject matter, and feedback.
Tracks training metrics, adoption rates, and proficiency improvements and prepares reports for leadership as required.
Performs other related duties as assigned.
Regular and predictable attendance is required.