Court Results Manager

Blitt and Gaines PC•Vernon Hills, IL

2d•$55,000 - $80,000

About The Position

The Court Results Manager oversees the team responsible for documenting all court results, and processing court orders and court notices while ensuring file movement to the proper next action for all nine (9) states. This includes handling escalations, ensuring all training guides and procedures are up to date, as well as continuous communication with management and attorney teams.

Responsibilities

Manage the day-to-day department operations
Responsible for Team Staffing: Analysis of current staff, new hires, and staffing needs
Oversee and monitor the volume for court results for all states – including assigning volumes and territories to each individual representative
Developing goals and KPI’s for team members
Oversee and review the team’s progress with daily lists (Stoplight)
Oversee the Teams Control Environment including reviewing reports and ensuring owners of reports are utilizing them and escalating issues identified
Reporting any defects and developing root cause analysis
Responding to all audit deliverables, findings, or inquiries related to Court Results
Policies and Procedures: Be well versed on all processes and procedures and responsible for maintaining or drafting the Court Results Work Standards
Training and coaching team members on compliance and firm process flows
Oversee volume of assigned work going to vendors and ensure alignment with procedures and production numbers
Responsible for staff reviews and performance improvement plans
Review and approve employee punch times, request offs, and overtime requests
Work with attorneys to discuss changes to forms, documentation or procedures
Maintain strong working relationships with all state managing attorneys to ensure processes align with civil procedure in all states
Audit the court results process for all states to ensure procedures and timelines are followed
Propose improvements on policies to management
Maintain and update training guides
Help with other projects on an as-needed basis
Participate in weekly meetings to roll up volume, performance, issues, defects, process update requests and highlight team achievements
Ensuring control reports and defects are documented timely and issues are solved promptly
Review processes and procedures that the team is doing to identify gaps and areas of opportunity for efficiencies and improvement
Monthly capacity planning and KPI analysis sent to Director