Court Operations Associate - Olmsted County

Minnesota Judicial Branch•Rochester, MN

3d•Onsite

About The Position

The Third Judicial District is seeking two qualified applicants for a full-time customer focused and team-oriented Court Operations Associate to join the Olmsted County Court Administration team in Rochester. The Court Operations Associate position is a fast-paced, highly detail-oriented role with a wide range of responsibilities that support court operations. Primary duties include advanced case processing in an electronic environment; courtroom clerking in-person and via Zoom; chambers support; and providing exceptional customer service both in person and by phone. Depending on assignment this position may work directly with judges, justice partners, attorneys, litigants, outside agencies, and member of the public. This position will be filled for two distinct assignments, each with a different primary focus. The role requires the application of independent judgment when following and interpreting established laws, court rules, policies, procedures, and regulations. Successful candidates will demonstrate excellent attention to detail, accuracy with a significant volume of data entry, and the ability to manage competing demands in a dynamic work environment. Duties involve frequent communication, via email and telephone, to provide effective administrative support for court caseloads. The primary work location for this position is the Olmsted County Government Center, 151 4th Street SE, Rochester, MN 5904. Standard hours of work on Monday – Friday, 8:00 am – 4:30 pm.

Requirements

High school diploma or equivalent
One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
Knowledge of basic math
Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
Ability to effectively support court users who have limited experience with the judicial system
Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
Ability to communicate effectively, both orally and in writing
Well organized, detail oriented, and analytical

Nice To Haves

Certificate or degree in a related field
Considerable knowledge of court procedures, policies, and records management
Experience working with the court's electronic case processing system

Responsibilities

Provide in-person and Zoom courtroom clerking, including calling cases, administering oaths, accepting exhibits, updating case records during hearings, and supporting judges and court staff
Perform clerical and administrative support for Judicial Chambers
Schedule and maintain court calendars
May perform Electronic Recording Equipment Operator (EREO) duties, including recording and monitoring court proceedings
Provide high-quality customer service to courtroom participants, attorneys, justice partners, and the public
Perform court operations and advanced case processing across multiple case types within electronic case management systems
Review, process, file, route, and update legal documents and case information for accuracy, compliance, and appropriate security access
Receive, process, and receipt court payments
Provide high-quality customer service in person, by phone, email, mail, and electronically to attorneys, litigants, self-represented parties, justice partners, and the public
Assist court users by responding to inquiries, resolving issues professionally, and navigating challenging situations respectfully