Court Operations Associate - Beltrami County

Minnesota Judicial Branch•Bemidji, MN

10h•$21

About The Position

The Ninth Judicial District is seeking to fill a Court Operations Associate position within Beltrami County Court Administration. In this fast-paced and detail-oriented role, you will be responsible for processing cases and assisting court customers and justice partners in order to provide justice through a system that assures equal access for the fair and timely resolution of cases and controversies. This AFSCME-represented position is classified as a Court Operations Associate. Work is completed individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that requires dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high volume, electronic environment.

Requirements

High school diploma or equivalent
One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
Experience providing customer service
Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
Knowledge of basic math
Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
Ability to effectively support court users who have limited experience with the judicial system
Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
Ability to communicate effectively, both orally and in writing
Well organized, detail oriented, and analytical

Nice To Haves

Certificate or degree in a related field
Considerable knowledge of court procedures, policies, and records management
Experience working with the court's electronic case processing system
Experience providing customer service
Understanding of principles and practices of court proceedings, with an emphasis on applicable statutes, rules, and ordinances
Ability to write job procedures and develop training materials in order to provide technical and procedural training to staff
Ability to organize workflow and meet deadlines, plan and coordinate the daily work of other employees engaged in a variety of activities
Ability to be flexible in changes with workload, job assignments, new procedures, different computer systems, court trends, and priorities
Excellent listening, multitasking and customer service skills
Ability to develop and maintain effective working relationships
Ability to express ideas concisely and clearly, both orally and in writing
Skill in organization, planning, and follow through
Dependable and adaptable

Responsibilities

Perform the full range of court operation work that may involve responsibility for a specific area of court case processing
Perform a variety of advanced clerical functions and multiple case types
Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
Provide courtroom support by working with judges, court reporters, and other justice partners
Review, enter, record, and update case information using an electronic case processing system and related applications and equipment
Schedule and maintain court calendars
Receive, process, and receipt payments due to the court
Attend court and assist by calling cases, taking notes, and handling documents in the courtroom
May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings