Court Case Management Specialist

Pima County•Milwaukee, WI

4d•$17

About The Position

Requisition is for (2) two vacant Court Case Management Specialist positions. Court Case Management Specialists analyze, coordinate, and perform technical work in support of the Criminal, Civil, and Traffic case management teams. The ideal candidate for this position has good verbal communication skills; skills in time management, organizing, prioritizing, researching, identifying issues, and problem solving; skills in handling complex procedural matters; the ability to work with minimal direction or oversight in a high volume and high performing environment; and excellent teamwork skills. If this sounds like you then we encourage you to apply to join our team! The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Requirements

High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.
Must have knowledge of general office procedures and practices to include record keeping, filing, and typing forms, documents, and correspondence.
Must have knowledge of office equipment and software such as Microsoft Word, Outlook, and Excel.
Must have knowledge of business English, grammar punctuation, spelling, and a good mathematical aptitude.
Must have the skills to operate a computer to enter and retrieve information in a complex database.
Must have good organization, time management skills, and problem-solving skills
Must have the ability to research facts, analyze, and identify resolutions to issues.
Must have the ability to work independently and under pressure.
Must have the ability to communicate effectively, both verbally and in writing, with a diverse group of people.
All positions require the satisfactory completion of a background investigation by law enforcement agencies, due to the need for access to law enforcement, corrections, detention, and courts facilities or associated confidential or sensitive information, documents, communications systems and like materials.
A valid AZ driver license is required at the time of appointment if duties will require court travel reimbursement.
The successful applicant will be subject to a 39-month Motor Vehicle Record review to determine the applicant’s suitability to operate a motor vehicle in accordance with Pima County administrative procedures.
Out-of-state applicants must supply a 39-month Motor Vehicle record from their home state pursuant to Pima County Administrative Procedure 30-31 Driver Qualifications and Authorization.

Nice To Haves

Preference may be given to applicants who are Spanish speakers.

Responsibilities

Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual
Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy
Receive and process payments per minimum accounting standards
Follow through on court order completion paperwork to ensure appropriate court timelines are followed
Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition
Scan court documents into the court’s case management system
Receive court documents; review, verify, and process documents; create case files
Process proofs, certificates, and registration from information received in-person or via the mail
Assist court customers with sensitive issues
Communicate case information effectively to partner agencies
May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive)
Drop off and pick up paperwork for case files and interdepartmental mail
Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners
Complete duties, special assignments, and projects as assigned

Benefits

Retirement Plan
Vacation, holidays, and sick leave
100% paid parental leave
Employer-paid Short -term Disability
Tuition Reimbursement
Health Wellness discount program
Mental and Behavioral Health Benefits
Paid Training with Advancement Opportunities
Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.
The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County.
We offer a competitive benefits package to benefit eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave.
Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program.