Course Success Manager (S26)

National Education Opportunity Network•New York, NY

4d•$60,000 - $90,000•Remote

About The Position

The Course Success Manager will play a crucial role in assisting NEON's college and university partners in delivering high-quality, credit-bearing courses that enhance student learning. This role sits at the center of course delivery, ensuring strong implementation, stakeholder alignment, and consistent execution across faculty, teaching fellows, high school partners, and internal teams. Responsibilities include managing partner communication, ensuring course readiness, and overseeing key implementation logistics. Ideal candidates bring experience in partner development or customer success, strong relationship management and communication skills, and the ability to engage effectively with diverse stakeholders, including academic leadership, faculty, and students. Though the role responsibilities will shift to meet the needs of our growing organization, your skills and expertise will be leveraged to: Manage the delivery and performance of a portfolio of courses, ensuring strong student outcomes and alignment with university academic standards Monitor course performance using data, identify risks early, and drive solutions to improve outcomes Serve as the central point of coordination across faculty, teaching fellows, high school partners, and internal teams, aligning stakeholders on expectations, pacing, and course performance Facilitate course team meetings and partner with the School Success and Learning Design teams to ensure strong classroom implementation and high quality course materials Manage day to day execution by resolving course related issues and ensuring timely, clear communication across stakeholders Maintain clear operational systems to track tasks, decisions, and follow-ups so work is completed efficiently, accurately, and on time Support and develop teaching fellows by providing feedback on instruction and student engagement, observing sessions, and sharing best practices to improve consistency across courses Contribute to continuous improvement by leading course retrospectives, identifying trends across courses, and partnering with the Data and Technology team to translate insights into scalable improvements

Requirements

Bachelor’s degree required
5+ years of experience in education, program management, or a related field, with demonstrated ownership of complex initiatives or programs
Experience managing multiple stakeholders and driving alignment across teams with competing priorities
Experience owning outcomes and being accountable for performance metrics
Strong execution skills with the ability to manage multiple workstreams, solve problems independently, and follow through on deliverables
Ability to analyze data, identify trends, and use insights to inform decisions and improve outcomes
Excellent communication skills with the ability to engage faculty, educators, and internal teams clearly and effectively
Strong organizational skills with attention to detail and the ability to manage ambiguity in a fast paced environment
A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds
Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools

Nice To Haves

Experience in K12, higher education, or dual enrollment programs
Experience coaching, supporting, or developing educators or facilitators
Familiarity with tools such as Canvas LMS, Salesforce, or similar systems

Responsibilities

Manage the delivery and performance of a portfolio of courses, ensuring strong student outcomes and alignment with university academic standards
Monitor course performance using data, identify risks early, and drive solutions to improve outcomes
Serve as the central point of coordination across faculty, teaching fellows, high school partners, and internal teams, aligning stakeholders on expectations, pacing, and course performance
Facilitate course team meetings and partner with the School Success and Learning Design teams to ensure strong classroom implementation and high quality course materials
Manage day to day execution by resolving course related issues and ensuring timely, clear communication across stakeholders
Maintain clear operational systems to track tasks, decisions, and follow-ups so work is completed efficiently, accurately, and on time
Support and develop teaching fellows by providing feedback on instruction and student engagement, observing sessions, and sharing best practices to improve consistency across courses
Contribute to continuous improvement by leading course retrospectives, identifying trends across courses, and partnering with the Data and Technology team to translate insights into scalable improvements