Courier

HNL Lab Medicine•Allentown, PA

1d•Onsite

About The Position

The Courier position at HNL Lab Medicine involves the timely and efficient transportation of mail, supplies, and clinical lab specimens to and from designated accounts. This role requires the safe operation of a motor vehicle, adherence to all traffic rules and regulations, and the maintenance of a positive professional image. Couriers are expected to utilize effective communication skills when interacting with customers, patients, families, physicians, and fellow employees. Key responsibilities include coordinating activities with dispatch, notifying management of any schedule-affecting issues, verifying pickups and deliveries, and ensuring the integrity and cleanliness of company vehicles. The role also involves operating HNL Lab Medicine equipment safely, maintaining specimen integrity, utilizing various logistics technology (hand-held devices, computers, tablets, apps), adapting to technological changes, and completing monthly driver safety modules. HNL Lab Medicine is a leading, full-service medical laboratory based in Allentown, Pennsylvania, providing extensive testing services to healthcare providers and facilities, supported by a large team of employees including board-certified pathologists and certified lab scientists.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions in English.
Ability to write simple correspondence in English.
Ability to effectively present information to one-on-one and small group situations to customers, clients, and other employees of the organization.
Must possess and apply solid basic math skills including addition, subtraction, multiplication, and division.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and comprehend road maps.
Knowledge of E-mail and handheld computers (will train).
A valid driver’s license from the state that the employee resides.
Acceptable Motor Vehicle Record (MVR) is required and monitored on a yearly basis.

Responsibilities

Transports supplies, mail, and clinical lab specimens to and from designated locations according to established policies and procedures.
Coordinates activities and assignments with dispatcher.
Notifies Manager or designee of any issues that may affect daily schedule.
Verifies daily pickups and deliveries according to established policies and procedures.
Operates the vehicle in a safe manner and always wears a seatbelt.
Alerts leadership team of any issues that may impair vehicle performance.
Performs duties independently with little direct supervision, offering to provide additional help when needed.
Experienced couriers may occasionally assist with training/orientation/and ride-along of new staff based on department needs.
Maintains the integrity of HNL Lab Medicine vehicles by sanitizing and vacuuming the interior regularly and taking the vehicle to a local dedicated car wash facility as needed.
Operates all HNL Lab Medicine equipment and vehicles in a safe and sensible manner by following safety protocols and policies.
Remains detail oriented to ensure effective service to clients and patients while maintaining specimen integrity while meeting required turnaround times.
Utilizes hand-held devices, computers, tablets and different app and software programs.
Adapts to the changes and upgrades of the logistics technology.
Completes monthly driver safety modules as assigned by the department manager.
All training modules and policy acknowledgements must be completed by the assigned due dates.
Communicates effectively and professionally with management, clients, and co-workers.