Courier (PRN, as needed)

Austin Regional Clinic•Austin, TX

About The Position

Couriers provide an efficient pick-up and delivery service and support to customers, while complying with all operational, security, and safety policies and procedures with the objective of meeting service commitments and maximizing customer satisfaction. Couriers are a critical component of providing customer service throughout the organization. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or equivalent.
Customer service experience.
Experience operating a vehicle in all weather and traffic conditions.
Ability to lift up to 75 lbs.
Excellent verbal and written communication skills in order to communicate clearly and effectively.
Strong attention to detail.
Ability to sit and drive for long periods of time.
Ability to operate a motor vehicle.
Ability to work in a constant state of alertness and in a safe manner.
Excellent customer service skills.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Ability to engage others, listen and adapt response to meet others' needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Valid Texas Driver's License and excellent driving record.

Nice To Haves

Two (2) or more years of experience operating vehicles for business purposes.

Responsibilities

Responsible for picking up and delivering items, including but not limited to: vaccines, mail, supplies, lab specimens and bank deposits, to and from assigned locations in a timely manner.
Drives a defined pick-up and delivery route as scheduled and at the times specified on the Courier Schedule.
Responsible for ensuring that vaccine and lab deliveries are kept in coolers at the proper temperature and must document delivery of vaccines.
Responsible for ensuring bank deposits are signed for upon pick-up and delivered to bank in accordance with the company's policy and defined schedule. Follows bank protocol, which may include presenting driver's license for deposit.
Obeys all traffic laws and follows safe traffic and transportation procedures.
Maintains on-time delivery schedule while handling occasional STAT requests.
Maintains professionalism in all interactions including in use of language, attire, and demeanor.
Maintains cleanliness and order in work area.
Maintains cleanliness in company vehicles.
Handles routine maintenance of the organization's vehicles including oil changes, tire rotations, etc., per manufacturer's specifications.
Notifies supervisor of vehicle repair needs.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Participates actively as part of the Central Distribution team including cross-training and providing cross coverage on all routes, identifying potential efficiencies, implementing cost-saving strategies, and improving service.
Assists in filling requisitions as requested by supervisor.
Checks in deliveries as needed.
Answers phone calls as requested and takes messages as needed.
Performs other duties as assigned.