County Coordinator

Empowered Services•Tualatin, OR

1d•$27

About The Position

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply. The aim is to develop and manage a healthy, happy county. The County Coordinator has a crucial role in supporting individuals with intellectual and developmental disabilities in our community. They work closely with our customers, providers (DSPs), and county or brokerage-based case workers to ensure that everyone involved is treated with care and respect. The County Coordinator serves as the front-line support to help ensure that customers and providers receive the assistance they need and that they feel like they are part of a family.

Requirements

Heart for people and meet our core competency: integrity, empathy, synergy, community, advocacy, and legacy
Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word)
Must have integrity and an eagerness to grow
Knowledge of the I/DD community
Attention to detail
Be cleared through a federal background check
Must be at least 18 years old with a high school diploma/GED
Communicate professionally and genuinely with customers, co-workers, providers, and visitors.
Skilled in written and verbal communication
Identify, solve, and respond to critical situations
Collect customer and provider feedback
Be a team player and work with people of different ages and skill levels.
Prioritize while remaining flexible and adaptable.
Handle high-volume work with professionalism.
Demonstrate empathy and understanding of our customers, families, and provider needs.
Accept guidance, supervision, and coaching.
Meet company and departmental deadlines

Nice To Haves

Bilingual (Spanish/English) is preferred but not required

Responsibilities

Answer incoming calls
Reply to any emails, text messages, and voicemails daily, within 1 business day.
Document any interactions between the customer and provider in the support notes.
Create relationships with County/Brokerages for the assigned county.
Help provide solutions if conflict arises between providers and customers
Conduct monthly check-in calls with both customers and providers.
Create Quarterly Reports, Action Plans, and Protocols
Approving protocols/actions with customer/legal guardian
Train providers to customer’s protocols and action plans
Send Action Plans and Protocols to Caseworker
Collect monthly updates of progress to desired outcomes from customer/legal guardian/provider
Maintain customer and provider demographic profiles for accuracy
Build solid customer and provider relationships and measure satisfaction and engagement
Be a resource to customers and providers
Facilitate Meet & Greets with customers and providers
Plan, organize and manage events and community engagement activities