Counterperson

Sonesta International Hotels Corporation•Baltimore, MD

32d•$15

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Counterperson will prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, and other specialty beverages. This also includes serving, taking orders for baked goods and sandwiches. The Barista will also describe menu items to guests or suggest products that might appeal to them. Order, receive, or stock supplies or retail products and provide room service for the guests Job Description Candidates will be responsible for serving all products with friendly, individualized attention towards each customer and represents our company in a professional manner. The Counterperson is responsible for opening and closing the coffee shop daily. As a cashier, you are responsible for handling money, greeting guests and providing an all-around great experience for our customers. This position could be full or part time.

Responsibilities

Open and close the shop according to established policies and procedures.
Operate espresso machine and other shop equipment in order to prepare drinks and pastries per established procedures and customer requests.
Anticipate customer and store needs by constantly evaluating environment and customers for cues.
Reconcile cash register daily using daily sales report.
Maintain appropriate standards of cleanliness in the shop. Maintain appropriate storage standards for food items.
Communicate with Restaurant manager regarding all equipment maintenance concerns and non-equipment related issues or concerns.
All other duties as assigned.