Counter Salesperson
About The Position
Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson. About the Role: You will: Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Attract and retain customers. Work with the PCM to establish revenue and margin targets. Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed. Ensure security and control is upheld at this primary point of customer contact. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels. Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: 1+ years’ experience in customer service or counter sales; contractor sales preferred. Knowledge of products sold in the Profit Center Bilingual proficiency preferred. Plumbing knowledge and strong computer skills are highly desirable.
Requirements
- 1+ years’ experience in customer service or counter sales; contractor sales preferred.
- Knowledge of products sold in the Profit Center
- Read, write, speak, and understand English.
Nice To Haves
- Bilingual proficiency preferred.
- Plumbing knowledge and strong computer skills are highly desirable.
- Demonstrate outstanding customer service, verbal communication, and generous listening skills.
- Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
- Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
- Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
- Be able to learn to operate warehouse material-handling equipment.
- Be able to learn to operate and demonstrate hand tools.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to learn and operate the computer related systems used to process orders.
Responsibilities
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Attract and retain customers.
- Work with the PCM to establish revenue and margin targets.
- Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
