Counter Sales

Fromm Electric Supply•Allentown, PA

11d•Onsite

About The Position

Fromm Electrical Supply Company is a premier electrical supply company in the Mid-Atlantic market, renowned for its strong growth potential. Now in its third generation of family ownership, Fromm remains dedicated to employing the industry’s most exceptional workforce. We are currently seeking a Counter Sales Associate who will provide quality customer service and sales assistance to customers on a face-to-face basis at the branch and via phone calls. The ideal candidate will be responsible for maintaining the counter area by keeping it stocked and presentable.

Requirements

High school diploma or equivalent.
Basic electrical industry knowledge/experience.
Solid verbal communication skills and professional demeanor.
Basic math skills.
Problem-solving and reasoning skills to determine customers' needs and offer product solutions.
Knowledge of PC/MS Office applications, especially Excel and Outlook, and ability to learn company business system.
Ability to handle confidential information and financial transactions discreetly.
Ability to handle multiple tasks simultaneously.

Responsibilities

Assist customers and contractors with information and materials they need.
Provide outstanding customer service by creating a friendly environment, greeting and acknowledging every customer, and maintaining product knowledge.
Handle incoming phone calls from customers, offering assistance in pricing materials, researching information, and taking orders.
Review open customer orders, take action on open items, and inform customers when their material is ready for pick-up.
Ensure that all displays are full, placed appropriately, and visually appealing.
Pull and pack orders for truck shipments, inter-branch transfers, and pick-ups.
Support the Marketing department with promotions.
Maintain the cleanliness and professional appearance of the branch.
Manage daily cash intake and reconcile it with sales.