Counter Sales Supervisor

Hajoca Corporation•Concord, NH

1d•Onsite

About The Position

You will: Supervise a team of Counter Sales or warehouse personnel. Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures. Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction. Attract and retain customers. Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed. Ensure security and control is upheld at this primary point of customer contact. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels. Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

3+ years’ experience in customer service or counter sales; contractor sales preferred.
Knowledge of products sold in the Profit Center
Possess a proper and valid driver’s license
Read, write, speak, and understand English.

Nice To Haves

Possess leadership qualities and be viewed as a leader.
Have experience promoting a productive and positive team environment coaching staff to do their best work to achieve the highest levels of customer satisfaction.
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.

Responsibilities

Supervise a team of Counter Sales or warehouse personnel.
Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures.
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
Attract and retain customers.
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Benefits

Medical, dental, vision, and prescription coverage
Accident and Hospital Indemnity coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare and dependent care
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits