Counter Sales Supervisor

FERGUSON • Los Angeles, CA

1d • Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, Ferguson aims to make customers' complex projects simple, successful, and sustainable. The company is hiring a Counter Sales Supervisor to lead the day-to-day operations of its wholesale and retail parts counter, contributing to building a meaningful career within a company that values its associates and their well-being.

Requirements

• 3 years of customer service and sales experience
• Ability to handle numerous customers simultaneously
• Ability to work with and analyze numbers
• Strong interpersonal skills
• Proficiency in Microsoft Office
• Attention to detail, demonstrated integrity and professionalism

Nice To Haves

• 3 years supervisory experience preferred
• Local market knowledge is preferred

Responsibilities

• Leads the overall operation including hiring, providing constructive feedback to Counter Sales Reps, and scheduling of associates to ensure efficient and quality counter operations
• Supervises the merchandising, organization and appearance of the counter
• Effectively and professionally resolve complaints regarding products, customer purchases, and customer service
• Approve volume discounts and pricing adjustments and resolve pricing discrepancies with customers
• Train associates on product specifications, merchandising, counter organization, and sales
• Develop new customers through direct advertising and promotional campaigns
• Participate in leadership meetings and represent operational concerns, policies and guidelines to the management team
• Continually focus on improving system efficiencies and business practices
• Must adhere to all safety regulations, including the correct usage of personal protective equipment (PPE). This includes wearing a safety harness with a maximum weight capacity of 400 lbs

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or Incentive Plan eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees