Counter Sales Specialist

Johnstone Supply LLC•Baton Rouge, LA

51d

About The Position

Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.

Requirements

High school diploma or general education degree (GED); at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.
Ability to provide consistent, professional customer service.
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill in building long term customer relationships.
Ability to maintain a positive and friendly demeanor.
General knowledge of HVACR products, concepts and the industry as a whole.
Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
Skill in using point-of-sale computer systems to locate information and process transactions.
Skill in using web-based tools to research product and information.
Ability to work productively in teams with a wide range of people.

Nice To Haves

Previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.

Responsibilities

Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
Develops good working relationships and rapport with customers. Greets regular customers by name.
Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
Uncovers and communicates sales lead information to outside sales staff and management.
Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.