Counter Sales Representative

AMERICAN REFRIGERATION SUPPLIES INC•Paradise, NV

2d•Onsite

About The Position

The Counter Sales Representative is responsible for establishing and maintaining positive rapport with customers through effective communication and prompt service. This role involves handling various counter sales transactions, including order entry, creating quotes, and processing credit/cash transactions. The representative will sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms, and other industrial accounts. Key responsibilities include regularly checking product stock, staying knowledgeable about the company's product portfolio, recommending add-on items, and advising customers on product substitutions or modifications. The position requires providing accurate price points from the company database, receiving and filling telephone and PROKEEP orders, and assisting customers with technical solutions. Consistent follow-up with customers and sales consultants, preparing items for shipping, handling returns, and completing warranty paperwork are also crucial. The representative will collaborate with outside/inside sales teams, maintain and organize shelves, assist with inventory control, ensure the store area is sanitary, and help customers with loading merchandise. Teamwork with fellow CSRs is essential for continuous customer service. Attendance at branch meetings, technical training sessions, and general company meetings is required. The role also demands availability to work after hours, weekends, and holidays on a rotating basis, and during a mandatory inventory weekend every November.

Requirements

1 year customer service experience in fast paced environment.
Employee must pass a pre-employment drug screen.
Commitment to excellent customer service.
Must be able to communicate well with others.
Ability to multi-task in fast paced environment.
Ability to prioritize tasks and demonstrate time management.
Demonstrated Excellence in verbal/written communication.
Strong computer knowledge including MS Office.
Basic typing skills.
Ability to speak, read and write English.
Must have driver’s license.
Basic math skills.

Nice To Haves

A minimum of 2 years in the HVAC industry, preferred

Responsibilities

Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
Enter orders, create quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
Regularly check product stock and inventory OE and IMI.
Remain current and knowledgeable about products and the Company portfolio.
Recommend and promote related ‘add-on’ items to customers.
Advise customers on substitution or modification of related items and products application information.
Provide accurate price points from Company computer database.
Receive and fill telephone and PROKEEP orders effectively.
Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
Prepare items for shipping, communicate accurate delivery information.
Accept returns for credit and complete warranty paperwork as directed.
Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
Maintain, organize, and stock shelves.
Assist with maintaining inventory control.
Assist in organization of equipment and product displays.
Ensure store area is kept sanitary and orderly.
Assist customers with loading merchandise and other needs.
Effectively work together with fellow CSR’s to ensure continuity of customer service.
Attend branch meetings, technical training sessions and general Company meetings as requested.
Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis.
Available to work during Mandatory Inventory Weekend every November.
Other duties as assigned.