Counter Sales Representative

Werner Electric Supply•Sheboygan Falls, WI

4d•$19 - $23

About The Position

Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assisting the warehouse operation in the Sheboygan Falls branch.

Requirements

Dependable, reliable team player with strong work ethic and attention-to-detail
Ability to work and 6:30 AM to 3:30 pm work shift (Monday - Friday)
Basic computer system knowledge

Nice To Haves

Previous forklift experience is a plus

Responsibilities

Sell product to walk in customers.
Assist customers in loading product into vehicle.
Sell product for delivery next day if local inventory is not available.
Maintain customer courtesy items: soda machines, popcorn machines, etc.
Encourage current Promos to customers.
Maintain Counter Area including displays, reorder tags, etc.
Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
Steadfast focus on growing both sales and margin, while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.
Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
Will make customer deliveries as required.
Review daily reports to manage Open Orders and Bids in process.
Expedite as required to deliver to customer’s required date.
Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.
Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
Other related duties as assigned including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.
Maintain Measures of Success board.
Assist in loading delivery trucks if applicable.
Process transfers in inventory into and out of branch.
Replenish inventory to shelves maintain orderliness and accuracy.
Process RGA’s.
Cycle count inventory.
Assist with Pick & Pack as needed.
Maintain safety and quality records: man lift, delivery vehicles, wire cutting, etc.
Maintain orderliness of Warehouse and submit 5S worksheet monthly.
Other related duties as required.