Counter Sales Representative

AMERICAN REFRIGERATION SUPPLIES•Paradise, NV

2d•Onsite

About The Position

The Counter Sales Representative is responsible for establishing and maintaining positive customer relationships, processing sales transactions including orders, quotes, and credit/cash, and selling a variety of equipment, tools, parts, accessories, materials, and supplies to industrial accounts. Key duties include managing product stock and inventory, staying knowledgeable about the company's product portfolio, recommending and promoting add-on items, providing accurate pricing, and handling telephone and PROKEEP orders. The role also involves providing technical solutions, consistent customer follow-up, preparing items for shipping, processing returns and warranty paperwork, and collaborating with internal sales teams. Additionally, the representative will maintain store organization, assist with inventory control and product displays, ensure a sanitary environment, and help customers with merchandise loading. This position requires teamwork with fellow CSRs, attendance at various meetings and training sessions, and availability to work after hours, weekends, and holidays on a rotating basis, as well as during mandatory inventory weekends in November.

Requirements

Employee must pass a pre-employment drug screen.
Commitment to excellent customer service.
Must be able to communicate well with others.
Ability to multi-task in fast paced environment.
Ability to prioritize tasks and demonstrate time management.
Demonstrated Excellence in verbal/written communication.
Strong computer knowledge including MS Office.
Basic typing skills.
Ability to speak, read and write English.
Must have driver’s license.
Basic math skills.

Nice To Haves

A minimum of 2 years in the HVAC industry, preferred
1 year customer service experience in fast paced environment

Responsibilities

Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
Enter orders, create quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
Regularly check product stock and inventory OE and IMI.
Remain current and knowledgeable about products and the Company portfolio.
Recommend and promote related ‘add-on’ items to customers.
Advise customers on substitution or modification of related items and products application information.
Provide accurate price points from Company computer database.
Receive and fill telephone and PROKEEP orders effectively.
Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
Prepare items for shipping, communicate accurate delivery information.
Accept returns for credit and complete warranty paperwork as directed.
Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
Maintain, organize, and stock shelves.
Assist with maintaining inventory control.
Assist in organization of equipment and product displays.
Ensure store area is kept sanitary and orderly.
Assist customers with loading merchandise and other needs.
Effectively work together with fellow CSR’s to ensure continuity of customer service.
Attend branch meetings, technical training sessions and general Company meetings as requested.
Work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis.
Work during Mandatory Inventory Weekend every November.
Other duties as assigned.