Counter Sales Representative

Triple-S Steel • Knoxville, TN

11d

About The Position

The Counter Sales Associate is responsible for selling items to the public, pick parts for customer orders, and pack them up in a timely matter. This position calls for someone who has high energy, is a team player, and maintains focus throughout the whole day. In addition, they must be effective at handling customers both on the phone and at the counter.

Requirements

• High School Diploma or GED Equivalent.
• Ability to speak effectively one on one.
• Previous interaction and experience working with customers, preferably within the steel industry.
• Highly developed customer service skills.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel, Word, and Outlook.
• Ability to effectively listen.
• Ability to interpret customer needs.
• Basic computer skills.
• Ability to read a tape measure to 1/16”.
• Basic competency using fractions and/or decimals in mathematical calculations.

Nice To Haves

• Stelplan experience is a plus.

Responsibilities

• Sell products and meet the customer's needs.
• Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.)
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
• Review the total in-stock and on order position to determine material availability and to anticipate potential excess and aged inventory issues.
• Be an advocate for the customer in dealings with various departments such as Credit, Operations, Shipping and Purchasing.
• Understand the gross margin performance that is expected from your accounts.
• Review the profit performance of accounts on a regular basis and look for ways (e.g. pricing, product mix, processing set-ups, freight, etc.) to improve.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and company’s satisfaction.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees