Counter Sales Representative I

Reliable Parts Inc•Houston, TX

50d•Onsite

About The Position

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization. We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader. As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner in order to provide responses to any questions or inquiries they may have. Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions. In addition, you provide recommendations to customers based on their individual needs as well as relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front counter procedures according to guidelines. You enjoy having a job that allows you to be helpful while meeting new people each day, which is why you thrive in this position! Counter Sales personnel are the first employees that customers meet upon entering our stores. They are responsible for providing excellent customer service while handling the sales process, from the time of the first request to the execution of the order.

Requirements

High school diploma or equivalent
Experience with in-person customer service
Familiarity with computer operations, including data entry and switching between multiple screens
Excellent phone skills
Basic math skills
Excellent communication skills required
Customer-oriented
Phone skills that convey a pleasant, professional manner
Ability to work under pressure and manage multiple tasks
Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands
Strong interpersonal communication skills to support team effort and needs of organization
Positive and upbeat attitude
Must have regular, consistent, and predictable attendance
Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must be able maintain significant activity levels for extended periods of time
Frequently required to use hands to finger, handle, or feel objects, tools, or controls
Reach with hands and arms
Climb, balance, stoop, kneel, crouch, or crawl
Ability to communicate with supervisors, other employees, and customers
Frequently required to remain in a stationary position, often standing or sitting for prolonged periods as well as walk short and long distances
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Desire to work collaboratively in a team environment
Regularly repeat the same movements when entering data

Nice To Haves

Bilingual

Responsibilities

Assist walk-in/call-in customers with routine requests in a friendly and positive manner
Provide pricing and availability
Identify, research, and resolve customer issues
Process customer orders
Pick orders for will call customers
Assist in replenishing display items
Assist in maintaining professional appearance of store front
Be a single solution source for customers
Understand and utilize other departments
Relay important company/industry information
Recommend appropriate products to enhance customer experience
Maintain customer relationships
Manage incoming calls and customer service inquiries
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using suitable methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Meet company performance standards and goals as defined by your manager
Ensure customers receive efficient and expedient service
Recognize and act on opportunities for additional sales
Perform all front counter operations and procedures
Must be able to pass certification of training on warehouse equipment where applicable (e.g., fork truck, wave picker, pallet jack, etc.)
Engage in continuous self-training to expand product knowledge
Back up warehouse duties as needed
Maintain cleanliness of facilities
Other duties as assigned by management

Benefits

medical
dental
vision
holidays
paid time off (PTO)
employee discounts
life insurance
disability
Paid Time Off: Paid vacation and sick time.
Comprehensive Insurance Coverage: Medical, dental, and vision insurance available.
Company-Paid Protection: Disability and life insurance.
Retirement Savings: Employees over 18 are eligible for our 401(k) plan.