Counter Sales Associate

MCNAUGHTON-MCKAY ELECTRIC CO•Mount Clemens, MI

6d•Onsite

About The Position

The Counter Sales Associate interfaces with customers daily, relays accurate information on products, pricing and stock availability and acts as a liaison and customer advocate. In this role, you will: Greet customers within 30 seconds of entry Openly and effectively communicate to our external customers as well internal employees Form long lasting relationships with both external customers and internal employees Answer customer phone calls for sales and general inquiries Maintain and grow with product and industry knowledge. Provide customer solutions and troubleshooting by assessing and diagnosing customer needs Achieve personal development tasks as well as sales goals Accurately pull, check, and stage parts/products. Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them. Assure transactional accuracy at point of sale General upkeep, COVID-19 protocols, and cleaning General warehouse duties including but not limited to stock put-away, organization Process customer returns and perform product cycle counts Partake in receiving and posting of inventory, including hilo usage and data entry Act as back-up delivery driver

Requirements

Friendly and responsive; enthusiastic demeanor and optimistic attitude
Time management skills and ability to multitask
Exceptional listening skills and the ability to correctly interpret customer needs and objectives
Customer focused, with a continuous commitment to customer service
Customer service experience
High School Diploma, GED or military equivalent
Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
Reliable transportation

Nice To Haves

Previous industry experience and/or sales experience is a plus

Responsibilities

Greet customers within 30 seconds of entry
Openly and effectively communicate to our external customers as well internal employees
Form long lasting relationships with both external customers and internal employees
Answer customer phone calls for sales and general inquiries
Maintain and grow with product and industry knowledge.
Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
Achieve personal development tasks as well as sales goals
Accurately pull, check, and stage parts/products.
Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
Assure transactional accuracy at point of sale
General upkeep, COVID-19 protocols, and cleaning
General warehouse duties including but not limited to stock put-away, organization
Process customer returns and perform product cycle counts
Partake in receiving and posting of inventory, including hilo usage and data entry
Act as back-up delivery driver