Counter Person (New Castle County)

Mancon•New Castle, DE

About The Position

Overview The Counter Person provides counter service to county employees who need parts/equipment to perform their jobs. The Counter Person will assist with inventory control, data entry in inventory systems and customer service. Responsibilities Provide quality customer service to include but not limited to the following Attention to detail Review, familiarize with and adhere to Policy and Procedures Manual Review, familiarize with and adhere to MANCON’s SOPs and Safety Manual Meet and greet customers Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities) Answer questions regarding availability of parts Provide company documentation to vendors as required (tax exempt form, credit references) Ask appropriate questions to ensure correct parts are researched and provided Inform customers when requested parts are available Data Entry Requirements Assist in generating invoices for customer requisitions in the inventory system Assist in entry of vendor receiving documents in the inventory system Inventory Management Requirements Assist in performing weekly inventory cycle counts Assist in performing counts during Wall to Wall inventories at site Other Requirements Follow established guidelines for vehicle and equipment maintenance Provide 24 hour support at the county location during emergencies Assist with inventory research projects as requested Adhere to required procedures Participate in the SCM continuing training program Assist with other duties as assigned Qualifications 1 year computer experience 24-hour availability Valid Driver’s License with two years driving experience 1 year experience with auto or heavy duty truck parts Preferred Qualifications Auto and/or heavy duty truck parts experience Inventory experience Obtain and maintain a forklift license Current COVID-19 Vaccine Physical Requirements Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Essential Requirements Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking Physical Requirements Other Work is performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions.

Requirements

1 year computer experience
24-hour availability
Valid Driver’s License with two years driving experience
1 year experience with auto or heavy duty truck parts

Nice To Haves

Auto and/or heavy duty truck parts experience
Inventory experience
Obtain and maintain a forklift license
Current COVID-19 Vaccine

Responsibilities

Provide quality customer service to include but not limited to the following Attention to detail
Review, familiarize with and adhere to Policy and Procedures Manual
Review, familiarize with and adhere to MANCON’s SOPs and Safety Manual
Meet and greet customers
Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
Answer questions regarding availability of parts
Provide company documentation to vendors as required (tax exempt form, credit references)
Ask appropriate questions to ensure correct parts are researched and provided
Inform customers when requested parts are available
Assist in generating invoices for customer requisitions in the inventory system
Assist in entry of vendor receiving documents in the inventory system
Assist in performing weekly inventory cycle counts
Assist in performing counts during Wall to Wall inventories at site
Follow established guidelines for vehicle and equipment maintenance
Provide 24 hour support at the county location during emergencies
Assist with inventory research projects as requested
Adhere to required procedures
Participate in the SCM continuing training program
Assist with other duties as assigned