Counter Manager

NORTHEASTERN SUPPLY INC•Aberdeen, MD

1d•Onsite

About The Position

The Counter Supervisor exercises complete responsibility for developing and managing the counter business operation that increases sales, profitability, market share, and customer and employee safety and satisfaction. They direct, coordinate and monitor all branch counter operations including sales, inventory, and personnel development activities.

Requirements

High school diploma or GED

Responsibilities

Recognizes issues, problems, or opportunities and determines action needed
Gathers and organizes information. Identifies the need for, collects, and organizes information to better understand problems, opportunities; compares and combines information to identify underlying issues
Interprets and analyzes information. Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships
Generates alternatives. Creates relevant options for addressing problems/opportunities and achieving desired outcomes
Chooses appropriate actions. Formulates clear decision criteria; evaluates options by considering implications, especially the impact on a company’s financial picture; chooses an effective option
Commits to action. Implements decisions or initiates action within a reasonable time; monitors results and makes adjustments as needed. Holds staff accountable to ensure success.
Delegates effectively
Shares appropriate responsibilities. Allocates decision-making authority and/or task responsibility in appropriate areas to appropriate individuals
Stays informed. Establishes appropriate procedures to keep informed of issues and results in areas of shared responsibility
Communicates time frames. Builds due dates into assignments and task delegations; effectively communicates milestones and expected results
Gathers appropriate information. Asks questions to obtain relevant information; convenes meetings to review progress and share information; gets feedback on results from those directly involved
Evaluates results. Meets formally with peers, associates, and management to review the results of an assignment, project, or delegated task
Prioritizes. Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate
Establishes goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results
Determines tasks and resources. Determines project or assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed
Schedules. Allocates appropriate amounts of time for completing work, while avoiding scheduling conflicts and overruns; develops timelines and milestones for goals and projects
Leverages resources. Identifies and takes advantage of available resources
Stays focused. Understands the importance of time management in order to effectively use time and prevent irrelevant issues or distractions from interfering with work completion
Accountability. Holds self and others accountable for deadlines, assignments, etc.
Communication. Keeps team up-to-date on progress, milestones, assignments, etc.
Organizes the communication. Clarifies purpose and importance; stresses major points; follows a logical sequence
Actively develops and promotes effective communication skills in others in the organization
Makes complex ideas or situations clear, simple and understandable. Recognizes patterns, sees discrepancies, missing pieces and trends
Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest; shares thoughts, feelings, and rationale so that others understand personal positions
Develops ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions
Closes discussions with clear summaries. Summarizes information and outcomes of discussions and establishes next steps if needed. Ensures that the situation/issue at hand is understood
Demonstrates honesty and integrity and keeps commitments
Builds relationships. Learns the value of relationships and views building relationships as a critical success tool
Team player. Builds trust by developing and nurturing a team environment; treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding
Explains and demonstrates. Provides instruction, positive models, and opportunities for observation in order to help others develop skills; encourages questions to ensure understanding
Establishes good interpersonal relationships. Helps people feel valued, appreciated, and included in discussions
Creates a learning environment. Secures resources required to support development efforts; ensures that opportunities for advancement are available; offers assistance to help individuals overcome obstacles to learning
Monitors progress. Gives individuals’ specific feedback on their performance related to established goals; highlights key positive and negative performance issues; adjusts plans to ensure development
Leads by example. Models the behaviors, knowledge and practices and demonstrates the characteristics that are expected of the individual who is being coached
Clarifies the current situation. Collects information from relevant sources to understand the conflict. Documents outcomes or implications as needed
Remains open to all sides. Objectively views the conflict from all sides. Addresses conflict as it arises, and approaches conflict as an opportunity
Skilled at focused listening. Practices attentive and active listening. Accurately restates the opinions of others even when he/she disagrees
Stays focused on resolution. Stays focused on resolving the conflict and avoid personal issues and attacks. Establishes a clear and compelling rationale for resolving the conflict
Initiates action. Takes positive action to resolve the conflict immediately to avoid escalation, address the issue, dissipate the conflict, and maintain the relationship
Closes discussions with clear summaries. Summarizes to ensure that all are aware of agreements and required actions
Follow up. Monitors progress of situations and keeps team on track.
Demonstrates a solid understanding of and successfully manages the sales/marketing function at the branch counter.
Follows procedures. Accurately and carefully follows established procedures for completing work tasks
Ensures high-quality output. Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects
Takes action. Initiates action to correct quality problems and notifies others of quality issues as appropriate
Adheres to the rules and regulations as set forth in the Employee Handbook
Other duties as assigned