Counter Manager

United Electric Supply•Rochester, NY

About The Position

Engage with our counter employee-owners to drive sales and profitability while providing exceptional customer service. Responsible for supporting, coaching, and guiding individuals through our Sales Trainee Program and growth within the organization.

Requirements

Excellent interpersonal and communication skills – both written and verbal.
Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
Detail oriented, organized, consistent and tenacious.
A team player – work together with others to accomplish common goals of company.
Organized with strong time management skills.
Self-motivated and self-starter.
Ability to learn our ERP system
Minimum High School Diploma.
Must be able to lift 50 lbs. several times a day, bend, twist, and climb.

Nice To Haves

Customer Service Training/Experience is preferred
Lead/Management experience preferred
Industry product knowledge beneficial

Responsibilities

Responsible for the continuing education of all counter personnel, both internal and external.
Review and improve operating policies and procedures. Ensure proper implementation and maintenance of approved changes.
Recommend changes for staff members regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
Resolve personnel issues.
Support and guide direct reports in more complex phases of their training.
Operate within the limits of the annual budget that is composed.
Optimize sales and service efforts by ensuring inventory replenishment and stock cart levels of counter area is correct.
Assist and coach individuals in our Sales Trainee Program.
Meet with manufacturing representatives to discuss new products, promotions, displays, and employee training.
Exemplify and drive proactive sales efforts with counter employees and hold them accountable to their goal.
Conduct monthly employee sales reviews.
Effectively communicate with appropriate internal departments all counter sales events, specials, and promotions.
Provide exceptional service to all customers regarding pricing, orders, and information about products on their accounts.
Work closely with internal departments, as needed, on special job bids from customers.
Maintain 24-hour emergency call list and counter mailing lists.
Provide customer training that qualifies to earn Continuing Education Units toward their annual goals.
Reconciliation of cash drawer.
Assist with cycle counting efforts at the branch.
Perform other duties as obvious or assigned.