Counter Manager - HVAC

FERGUSON•Deer Park, NY

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is now hiring a Counter Manager to lead the day-to-day operations of our HVAC wholesale and retail part's counter located in Deer Park, NY. Position Details Reports to the Market Branch Manager Direct oversight of 2-3 associates

Requirements

2-3 years of prior sales experience plus 2-3 years supervisory experience
3-5 years of HVAC Industry knowledge is required
Ability to handle numerous customers simultaneously
Ability to work with and analyze numbers
Strong interpersonal skills
Proficiency in Microsoft Office
Ability to work across department lines, manage time and people
Problem solving, leadership and listening skills
Able to initiate and embrace change, mentoring skills and desire to train others
The ability to serve a vast array of customers with varying levels of product knowledge
Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines

Responsibilities

Leads the overall operation including hiring, providing constructive feedback to Counter Sales Reps, and scheduling of associates to ensure efficient and quality counter operations
Supervises the merchandising, organization and appearance of the counter
Effectively and professionally resolve complaints regarding products, customer purchases, and customer service
Approve volume discounts and pricing adjustments and resolve pricing discrepancies with customers
Train associates on product specifications, merchandising, counter organization, and sales
Develop new customers through direct advertising and promotional campaigns
Participate in leadership meetings and represent operational concerns, policies and guidelines to the management team
Continually focus on improving system efficiencies and business practices