Counter Driver Associate

Heritage Landscape Supply Group, Inc.•Ocala, FL

1d•Onsite

About The Position

This Full-Time Counter Sales with Backup Driver duties is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

Requirements

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction
Proficiency in basic computer operations and internet navigation.
Experience or familiarity with point-of-sale systems and order entry procedures.
Demonstrated ability for clear courteous communication in person, phone, and email.
Covers Back-up Driver responsibilities in a non-regulated truck
Ability to work in varied conditions, including warehouses and outdoor environments.
Willingness and ability to work overtime as needed during the peak season.
Capability to pass a pre-employment drug test, background and driving.

Nice To Haves

Bilingual proficiency in English and Spanish preferred, not mandatory.
Previous experience with irrigation or landscaping products.
Forklift operation experience.

Responsibilities

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
Covers Back-up Driver responsibilities in a non-regulated truck