Counter Driver Associate
About The Position
This Full-Time Counter Sales with Backup Driver duties is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. Key Responsibilities: Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times. Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment. Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential. Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy. Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction. Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Covers Back-up Driver responsibilities in a non-regulated truck This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order-processing tasks, and lifting up to 75 lbs. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.
Requirements
- Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction
- Proficiency in basic computer operations and internet navigation.
- Demonstrated ability for clear courteous communication in person, phone, and email.
- Covers Back-up Driver responsibilities in a non-regulated truck
- Ability to work in varied conditions, including warehouses and outdoor environments.
- Willingness and ability to work overtime as needed during the peak season.
- Capability to pass a pre-employment drug test, background and driving.
- A high school diploma or equivalent of work experience and education.
Nice To Haves
- Bilingual proficiency in English/Spanish preferred not a must.
- Previous experience with irrigation or landscaping products preferred.
- Forklift operation experience preferred.
Responsibilities
- Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
- Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
- Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
- Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
- Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
- Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
- Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
- Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
- Covers Back-up Driver responsibilities in a non-regulated truck
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
- All benefits subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
