Count Drop Supervisor

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

8h•Onsite

About The Position

This position is responsible for supervising and coordinating activities of workers engaged in slot machine drop team by performing the following duties and responsibilities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Degree (or GED)
Two (2) years (or equivalent) supervisory experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Plan and implement procedures for safekeeping of all securities, including cash and chips.
Explain safekeeping policies and procedures to workers and oversees compliance with procedures.
Plan and direct activities of workers engaged in recording slot transactions and pull of slot drop boxes.
Assign keys for Slot machines.
Determine work procedures, prepare work schedules, and expedite workflow.
Properly arrange and organize related audit tickets and documents.
Issue written and oral instructions.
Report and document all unusual occurrences related to the drop.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Supervise directly and indirectly all employees of the Drop Department.
Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.