Counseling Program Manager - College of Humanities and Social Sciences

Grand Canyon University • Phoenix, AZ

26d • Onsite

About The Position

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of the Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. Shape the future of Grand Canyon University students by joining the College of Humanities and Social Sciences, a college dedicated to preparing learners for meaningful, career‑ready pathways. We’re seeking a full‑time Counseling Program Manager who will play a key role in driving the daily operations of GCU’s Counseling programs. This is an exciting opportunity for someone who thrives in a dynamic environment, enjoys supporting student success, and is ready to make a lasting impact on a growing academic community.

Requirements

• Master’s degree in professional counseling, clinical mental health counseling, school counseling, or other related counseling degree.
• Licensed in a counseling related field such as professional counseling.
• Two or more years of experience in the counseling field.
• One or more years of post-secondary academic experience in any capacity.
• Knowledge of Internet software and Microsoft Office.
• Knowledge of academic platforms and related tools/software.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of mangers, clients, customers, and the general public.
• Must be able to pass preemployment investigations.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Responsibilities

• Coordinate all aspects of a “program” to achieve stated goals.
• Responsible for drafting program/process guidelines and documenting all needed guidelines to achieve any accreditation needed.
• Coordinate data collection, analysis, and preparation of required reports regarding programs.
• Prepare documents required for approval of new or revised academic programs or initiatives.
• Serve on counseling related committees as needed.
• Contact/Liaison for NBCC and students for national exam information.
• Provide administrative oversight of practicum and internship clinical site supervisors, ensuring verification of qualifications, licensure, supervision training, and documentation in compliance with accreditation standards.
• Assist with review and update of practicum and internship policies, procedures, and trainings.
• Assist in addressing practicum and internship concerns raised by students, site supervisors, practicum, and practicum/internship course faculty supervisors, etc.
• Responsible for maintaining partnerships and communication with the Office of Field Experience (OFE), Faculty Training and Development (FT&D), Faculty Services (FS), and other GCE related support services.
• Responsible for all student academic data analysis
• Assist faculty and college/university administration with creating improvement plans to enhance student learning/performance.
• Facilitate the programmatic review.
• Track all student data, e.g., withdrawals, failure
• Develop report format and presentation format as required to present data for decision making
• Participate in academic committee meetings as appropriate
• Recommend and execute improvements for academic internal processes within college.
• Serve as the key liaison with programmatic issues and informs college/university administration as appropriate.
• Troubleshoot student issues through research and internal investigation and ensures a high level of student service.
• May intervene in course/class substitution to ensure resources are available to maintain classroom learning.
• May act as primary contact for all student and practicum/intern issues related to programs and is responsible for coordinating the resolution of student issues at the college level.
• Ensures that students receive a response within a reasonable period.
• May be involved in outreach activities or campus activities which contribute to campus life and student/staff engagement.
• Support the program by updating all collateral material, catalog, websites, and provides key information updates to all.
• Delegates/assigns projects to others as necessary.
• Assist with the hiring, supervision, and evaluation of student workers or other resources needed to achieve program objectives.
• Delegates/assigns projects to others as necessary.
• Other duties as assigned.

Benefits

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Paid time off to volunteer in the community or at GCU sponsored events
• Generous time off plan and 11 paid holidays
• Free covered parking
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on-site gyms on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager