Counseling and Advocacy Coordinator

Community Action Partnership of Lancaster County inc • Lancaster, PA

3d

About The Position

The Counseling and Advocacy Coordinator provides leadership, oversight and program development for Domestic Violence Services’ counseling and emergency/crisis services, including the DVS Safe House and 24-hour hotline and text line. This position supervises the Safe House Supervisor, the Family Program Supervisor, and the Community Counselor.

Requirements

• Master's degree in social work, counseling, psychology, or related field required.
• Three years of supervisory experience required.

Nice To Haves

• Clinical licensure preferred.

Responsibilities

• Ensures the quality of and leads the ongoing growth of the DVS Community Counseling Program.
• Leads the continued strategic development and implementation of best practices in emergency services, including the emergency shelter and 24-hour hotline and text line, in coordination with supervisory staff.
• Ensures high-quality services for shelter residents and hotline/text line users. Develop strategies to support parents and strengthen children’s programming, in collaboration with relevant program and supervisory staff.
• Coordinates closely with other DVS teams—including Housing, Outreach, and Legal Services—to ensure seamless support and service continuity for survivors across program areas.
• Collaborates with cross-functional teams across the organization—including Impact Teams, Finance, and Development—to support program goals, funding strategies, and broader organizational alignment.
• Provides direct supervision, performance management, and professional development to the Counseling staff, the Safe House Supervisor and the Family Program Supervisor, ensuring alignment with program goals and trauma informed practices.
• Fosters a culture of accountability, continuous learning, and supportive coaching within counseling and advocacy services.
• Supports direct reports on personnel actions related to onboarding, training, ongoing development, and personnel concerns, bringing in the DVS Director and HR as appropriate.
• Establishes workflows and program infrastructure to support quality service delivery, program fidelity, and future scaling opportunities.
• Maintains a small Counseling caseload and/or facilitates support group sessions.
• Addresses escalated concerns and provide coaching and guidance on complex situations, including challenges of communal living, as needed.
• Participates in the on-call supervisor rotation to provide support and address team concerns during after-hours, weekend, and holidays.
• Ensures counseling and emergency services programs adhere to program standards, organizational policies, and grant requirements.
• Supports supervisors and their teams in maintaining accurate records and data systems related to service delivery. Enters timely and accurate data for direct services in the client database.
• Contributes to the development of program procedures and service models that support compliance and innovation.
• Participates in audits, evaluations, and program monitoring as required by grants or agency standards.
• Serves as an integral member of the Domestic Violence Services program leadership team, contributing to strategic planning, operational decision-making, and cross-program collaboration.
• Cultivates partnerships with external agencies, housing coalitions, and community-based organizations to enhance survivor support and resource coordination.
• Oversees budget and resource management for counseling and advocacy services, ensuring effective use of funds and compliance with organizational protocols.
• Performs other related duties as assigned.

Benefits

• Sign-on Bonus, only available for external candidates
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked annually
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees