Counsel - Litigation

Kraken

20h • Remote

About The Position

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company, Krakenites are in 70+ countries, developing premium crypto products for experienced traders, institutions, and newcomers, with a focus on industry-leading security, crypto education, and world-class client support. The Litigation team manages a complex and high-volume global docket in the crypto industry, including consumer arbitrations, commercial disputes, class actions, employment matters, mass arbitration proceedings, and regulatory enforcement. This lean, execution-oriented team operates with urgency, holds itself to a high standard, and solves hard problems at scale. This Counsel role will manage a high volume of U.S. consumer disputes from intake through resolution, contribute to process improvements, and operate in a tech-forward litigation environment. The role also includes supporting labor and employment disputes in coordination with Kraken's Employment Legal function. This position reports to Payward’s Deputy General Counsel and Head of Litigation and will work closely with the AGC and Head of U.S. Litigation Programs.

Requirements

• JD from an accredited law school; admission to practice law in at least one U.S. jurisdiction (in good standing)
• At least 6 years of litigation experience at a law firm, in-house legal department, or government agency in a litigation role
• Meaningful exposure to consumer financial services matters, arbitrations, small claims, BBB complaints, customer dispute resolution, or analogous proceedings
• Strong written and verbal communication skills
• Comfort operating independently on a high-volume, fast-moving docket; you are organized, self-directed, and don’t drop balls
• A proactive, entrepreneurial mindset and an opportunity-making attitude; you use the law to increase the company’s optionality, not just to say no
• Genuine interest in crypto and digital assets
• Experience deploying AI to up-level your legal work

Nice To Haves

• In-house experience at a fintech, crypto, or other high-growth technology or financial services company
• Familiarity with mass arbitration defense, experience at the major arbitral forums (AAA, JAMS, NAM, etc.), motions to compel arbitration, and consumer class actions
• Experience working with consumer protection frameworks: EFTA, UDAP, state consumer protection statutes, state privacy statutes (e.g., CIPA, CCPA, Illinois’s BIPA. etc.)
• Comfort with legal technology and tools
• Trial experience — you’re comfortable jumping into a consumer arbitration and taking it all the way to trial on your own
• Experience working with outside vendors for e-discovery
• Experience working with expert witnesses
• Experience in a remote-first work environment

Responsibilities

• Own and manage a high-volume docket of consumer arbitrations (JAMS), small claims matters, federal and state litigation matters, and customer complaints across U.S. jurisdictions from intake through resolution.
• Draft and file pleadings, motions, case strategy memos, demand responses, and settlement correspondence with minimal supervision.
• Assess claims at intake, evaluate exposure, recommend resolution strategy, and execute towards resolution.
• Work cross-functionally with Customer Engagement, Compliance, Product, and Operations teams to identify upstream drivers of consumer disputes and flag systemic issues.
• Maintain accurate, current matter records in the team’s matter management system and contribute to docket reporting and metrics.
• Coordinate with and supervise outside counsel on matters requiring external support, including managing budgets, timelines, and deliverables.
• Assist on complex matters, class action proceedings, and ad hoc team projects as needs arise.
• Contribute to the team’s process improvement and automation initiatives, consistent with the team’s commitment to operating at scale without proportional headcount growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree