The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are looking for a manager to lead OTI’s COTS (Commercial Off-the-Shelf) Application Support group within the DevOps unit of the Applications Division. The COTS Application Support Manager is responsible for the operational support, stability, and continuous improvement of vendor-provided enterprise applications, with a strong focus on NYC 311 and other Customer Relationship Management (CRM) platforms used across city agencies. This role provides leadership for application support teams, serves as the primary escalation point for complex system issues, and manages vendor relationships to ensure that mission-critical systems are highly available, secure, and aligned with business needs.
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Job Type
Full-time
Career Level
Manager