Corrigo Systems Administrator

JLL•Oakland, CA

2d•$70,000 - $90,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Corrigo Systems Administrator – JLL What this job involves: As a Corrigo Systems Administrator at JLL, you will provide operational and technical administration of Corrigo while supporting the alignment of operational processes, platform initiatives, product enhancements, and managing implementation of required changes. This role requires you to work onsite at the client's headquarters in Oakland, California, while being responsible for time-sensitive responses to assigned accounts and clients. You'll serve as the designated Corrigo Systems Administrator responsible for overall system integrity while supporting the account team and overseeing proper system use and configuration that meets internal and client objectives reflecting JLL's commitment to digital excellence and operational efficiency. What your day-to-day will look like: System Administration and Configuration: • Serve as designated Corrigo Systems Administrator responsible for overall system integrity and supporting account teams • Oversee proper system use and configuration to meet internal and client objectives while ensuring optimal system performance • Support regional and global adoption of programs and implementation of new technology and best practices • Configure and implement solutions for account-specific needs while ensuring seamless integration with existing systems • Analyze data, identify opportunities, and implement action plans for continuous improvement for assigned accounts • Perform annual optimization reviews and lead optimization programs for enhanced system efficiency • Ensure data quality standards and remediation while developing Statement of Requirements through Corrigo Governance Account Support and Management: • Support account and client meetings (weekly, monthly, quarterly) with technical expertise and system insights • Provide exceptional customer support while collaborating effectively with the team in client-facing environments • Assist with user access management while ensuring accounts maintain proper controls and security standards • Manage JLL Corrigo work order process and systems with associated data platform for performance management • Serve as point of contact to account teams for specific CMMS systems-related questions, support issues, and requirements • Address requests and escalations within account SLA while coordinating with JBS teams as appropriate • Regularly review system workflow to satisfy new and existing business needs within existing system capabilities Training and Documentation: • Provide new user training, advanced user training, and new feature training to account and client staff as required • Develop and maintain system and user process documentation including client or account-specific documentation • Configure, document, and deploy solutions while maintaining comprehensive training materials for optimal user adoption • Create user guides and best practice documentation for improved system utilization and efficiency Reporting and Analytics: • Produce monthly, quarterly, annual, and ad-hoc account reporting including work order activity and scheduled maintenance • Generate service level compliance reports, labor reporting, project reporting, incident reporting, and training analytics • Maximize Corrigo capability for performance management and reporting excellence while providing actionable insights • Develop data visualization and dashboard reporting to support client decision-making and operational optimization Client Relations and Collaboration: • Maintain strong client-facing presence while providing exceptional customer service and technical support • Collaborate effectively with internal teams and external stakeholders to ensure seamless service delivery • Build and maintain positive relationships with client staff while serving as trusted technical advisor • Participate in client strategic planning sessions and provide technical insights for system improvements

Requirements

Must be a US citizen for client security requirements
Must work onsite at client location in Oakland, California - this is not a remote position
1-3 years experience managing CMMS/work order applications, Performance Management, Data and Analytics
Strong technical and analytical skills with demonstrated process orientation and data-driven skill sets
Expert technology and systems proficiency, highly proficient in MS Office (specifically Excel, Word, and PowerPoint)
Strong written, verbal, and people skills for effective stakeholder communication
Superior customer service skills and orientation for exceptional client support
Ability to plan and manage work priorities appropriately in fast-paced environment
Strong organizational skills and collaborative style for effective teamwork
Demonstrated ability to provide customer support in client-facing environments

Nice To Haves

Undergraduate degree or equivalent experience
Background in digital operations and business process improvement
Knowledge of facility management systems and work order processes
Understanding of data quality standards and remediation processes
Experience with data visualization tools and dashboard development
Previous experience working in onsite client environments
Corrigo Platform Management: Ability to effectively administer and optimize Corrigo CMMS system
Customer Support Excellence: Proven track record of providing exceptional client-facing support
Team Collaboration: Strong collaborative skills for working with diverse internal and external teams
Technical Problem-Solving: Capability to analyze complex technical issues and implement effective solutions
Communication Skills: Ability to translate technical concepts for non-technical stakeholders

Responsibilities

Serve as designated Corrigo Systems Administrator responsible for overall system integrity and supporting account teams
Oversee proper system use and configuration to meet internal and client objectives while ensuring optimal system performance
Support regional and global adoption of programs and implementation of new technology and best practices
Configure and implement solutions for account-specific needs while ensuring seamless integration with existing systems
Analyze data, identify opportunities, and implement action plans for continuous improvement for assigned accounts
Perform annual optimization reviews and lead optimization programs for enhanced system efficiency
Ensure data quality standards and remediation while developing Statement of Requirements through Corrigo Governance
Support account and client meetings (weekly, monthly, quarterly) with technical expertise and system insights
Provide exceptional customer support while collaborating effectively with the team in client-facing environments
Assist with user access management while ensuring accounts maintain proper controls and security standards
Manage JLL Corrigo work order process and systems with associated data platform for performance management
Serve as point of contact to account teams for specific CMMS systems-related questions, support issues, and requirements
Address requests and escalations within account SLA while coordinating with JBS teams as appropriate
Regularly review system workflow to satisfy new and existing business needs within existing system capabilities
Provide new user training, advanced user training, and new feature training to account and client staff as required
Develop and maintain system and user process documentation including client or account-specific documentation
Configure, document, and deploy solutions while maintaining comprehensive training materials for optimal user adoption
Create user guides and best practice documentation for improved system utilization and efficiency
Produce monthly, quarterly, annual, and ad-hoc account reporting including work order activity and scheduled maintenance
Generate service level compliance reports, labor reporting, project reporting, incident reporting, and training analytics
Maximize Corrigo capability for performance management and reporting excellence while providing actionable insights
Develop data visualization and dashboard reporting to support client decision-making and operational optimization
Maintain strong client-facing presence while providing exceptional customer service and technical support
Collaborate effectively with internal teams and external stakeholders to ensure seamless service delivery
Build and maintain positive relationships with client staff while serving as trusted technical advisor
Participate in client strategic planning sessions and provide technical insights for system improvements