About The Position

Serve as a single point of contact for Correspondent Lenders, providing guidance and support throughout the suspense condition resolution process. Review and clear income, asset, and credit documentation submitted to address suspense conditions in accordance with both Agency and Non-Agency guidelines. Monitor, maintain, and manage a daily pipeline, ensuring adherence to service level agreements and timely completion of reviews. Review mortgage documentation from application through closing with comprehensive knowledge of the end-to-end origination process. Ensure compliance with regulatory requirements, including RESPA and TILA. Deliver exceptional customer service by working rebuttals, escalations and scenarios submitted by the Correspondent Lender. Support Account Executives by contributing to client-relationship strategies and maintaining strong working partnerships with Correspondent Lenders. Complete a pre-funding review to assist with purchasing loans. Maintain production and quality standards as defined by the business.

Requirements

  • Minimum 3 years of mortgage industry experience
  • Experience with FNMA and FHLMC underwriting requirements
  • Strong written and verbal communication skills
  • Ability to manage competing priorities in a fast-paced environment
  • High attention to detail and strong analytical skills
  • Bachelor's/University degree or equivalent experience
  • Analytical Thinking
  • Constructive Debate
  • Escalation Management
  • Financial Analysis
  • Policy and Procedure
  • Policy and Regulation
  • Product Knowledge
  • Risk Controls and Monitors
  • Risk Identification and Assessment

Responsibilities

  • Serve as a single point of contact for Correspondent Lenders, providing guidance and support throughout the suspense condition resolution process.
  • Review and clear income, asset, and credit documentation submitted to address suspense conditions in accordance with both Agency and Non-Agency guidelines.
  • Monitor, maintain, and manage a daily pipeline, ensuring adherence to service level agreements and timely completion of reviews.
  • Review mortgage documentation from application through closing with comprehensive knowledge of the end-to-end origination process.
  • Ensure compliance with regulatory requirements, including RESPA and TILA.
  • Deliver exceptional customer service by working rebuttals, escalations and scenarios submitted by the Correspondent Lender.
  • Support Account Executives by contributing to client-relationship strategies and maintaining strong working partnerships with Correspondent Lenders.
  • Complete a pre-funding review to assist with purchasing loans.
  • Maintain production and quality standards as defined by the business.
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