Correspondence Team Lead

Triad Financial Services•Jacksonville, FL

70d

About The Position

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Correspondence Lead to join our growing team.

Requirements

Strong leadership skills with an ability to effectively manage staff
Ability to work independently and also in a team environment
Must be able to Multi-task
Must have strong work ethic
Must be proficient in Microsoft Office
Strong problem-solving skills
Accuracy and attention to detail
Strong verbal and written communication skills
Identify potential areas of concern for customers before they arise
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly on telephone
Able to sit at a work station for prolonged periods of time
Must be able to physically type

Nice To Haves

Knowledge of the Manufactured Home Industry is a plus

Responsibilities

Assist with hiring, training, and developing staff while identifying opportunities to enhance their knowledge
Process tasks and logging, depending on volume.
Facilitate the assigning of workload to Correspondence Specialists.
Ensure that departmental productivity, compliance, and quality standards are met
Audit staff performance as needed
Review and update policies and procedures as needed
Openly and consistently communicate with other departments
Gather and collect information on problems to determine areas of deficiencies.
Cross-train department with writing, logging, and other duties for universal servicing
Ensure accurate and timely processing of all incoming and outgoing correspondence.
Address and resolve escalated customer issues and concerns promptly and professionally.
Conduct regular reviews of loan files and processes to ensure compliance and identify areas for improvement.
Other tasks and assignments as requested by leadership team