Corporate Vice President - Technical Analysis and Configuration Solution Lead

New York Life•New York, NY

50d•$144,000 - $205,500•Hybrid

About The Position

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success. The Foundational Business Technology group is seeking a Solution Lead dedicated to refining our technical analysis processes and enhancing the configuration and integration with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. This individual will play a crucial role in identifying opportunities for improvement, analyzing trends related to our key journeys across multiple constituencies, and ensuring delivery excellence by integrating these insights into our execution practices. The Solution Lead will collaborate closely with Delivery Leads, Architects, and Development Leads within the Value Stream, as well as our Application Support partners and key leaders across the Centers for Enablement supporting AI, data, and DevOps practices. You will ensure consistency across teams and initiatives by adhering to best practices and adopting modern capabilities that enhance efficiency and quality. The ideal candidate is a hands-on, strategic thinker with expertise in software delivery, development best practices, production support best practices, and has a strong orientation towards technical analysis and configuration.

Requirements

Experience leading business, data, system, and technical analysis
Experience with setting best practices and goals for improving code quality, maintainability, security, and scalability
Ability to provide leadership, vision and direction for the Value Stream
Capable of ensuring technical design meets business needs and the impacts to the architectural runway are understood
Capable of driving outcomes are "fit for purpose" for business needs
Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field
7+ years of experience in technical analysis, configuration, software delivery or related fields.
Proven track record of leadership in technology with a focus on execution
Deep understanding of technology lifecycle management and technology standards processes.
Strong collaboration skills, with a history of working across federated teams and centers for enablement
Proficiency in Agile methodologies, backlog management, and product lifecycle management
Excellent analytical, organizational, and communication skills.
Experience with Salesforce and Customer Relationship Management (CRM)
Strong analytical and configuration skills, data-driven decision-making approach, proficient in Agile software delivery with deep expertise in modern configuration and development practices and production observability. Knowledge and expertise in Salesforce and AWS best practices.

Nice To Haves

Experience with data governance and enterprise data quality initiatives is highly desirable

Responsibilities

Assess the existing configuration tools and processes to provide expertise and best practices that could materialize into opportunities across delivery and operations
Own technical analysis, configuration, and development outcomes in coordination with delivery leads, architects, and development leads
Ensure technology outcomes are "fit for purpose" for business needs
Develop the roadmap of enhancements, modernization and new capability enablement and drive execution of the roadmap across multiple disciplines, teams and trains
Develop ongoing process for insight collection, ongoing intersection into the SDLC and align to the culture of continuous improvement
Define and evolve analysis, configuration, and development standards. Ensure they are well understood within the teams and are consistently being applied
Drive continuous improvements in delivery and operations to improve experience and proactively identify potential areas of concern
Champion best practices of modern, Agile practices for software development methods, tools, and operational oversight

Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume