Corporate Truist & Escrow Services Account Analyst I

Truist • Richmond, VA

21d

About The Position

The Account Analyst I of Corporate Trust Escrow Services Administration is responsible for participation in corporate trust and escrow services account administration, compliance, and operational functions. Corporate Trust and Escrow Services ("CTES"). Support the attainment of regional growth goals through on-boarding new account administration activities. Corporate Trust and Escrow Services provides broad transactional expertise to help Commercial and Corporate clients in CCB, CIG and Wealth meet their financial goals and deepen their relationship with Truist. CTES provides a highly skilled and experienced sales and service team across a variety of solutions and transaction roles including: corporate and municipal bond trustee; commercial escrow agent; M&A administration; Insurance and regulatory trustee; and loan administration services. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Work in conjunction with the Corporate Trust & Escrow Services Client Manager to ensure uniformity, efficiency and quality in the administration of all accounts assigned to the regional office; assists Manager(s) of Corporate Trust and Escrow Services Administration in the implementation of all administrative procedures to comply with department policy and audit requirements. Support of Client Onboarding policies and procedures Support of Account Administration policies and procedures Utilization of Corporate Trust and Escrow Services systems and technology Primary support to client manager's assigned trust, custody and or escrow agent accounts which may be general or complex in nature. Provide client support including responding to direct client requests; coordinating, facilitating, and processing information and documents pertaining to their assigned client managers trust and agency accounts. This position will be responsible for efficiently and accurately responding to requests from clients, processing a high volume of data and ensuring accuracy of work within the team. Enhance favorable working relationships with customers, attorneys, Certified Public Accountants and other related professionals to assure quality service. The Account Analyst will take ownership of solving client problems and be the CTES voice to the client in the absence of the Relationship Manager, Client Manager, or Account Analyst Team Lead. Keep Manager(s) of Corporate Trust and Escrow Services Administration informed of administrative progress, complex issues, problems and complaints; makes suggestions to Manager(s) of Corporate Trust and Escrow Services Administration for improvements and enhancements which will better assure quality service. Responsible for delivering our purpose and providing an inclusive, team-oriented culture aligned with the Truist purpose, mission, and values. Responsible for all Corporate Trust and Escrow Services Administration risk management ensuring all objectives with respect to compliance and operational risk are met.

Requirements

• 2 or more years of corporate and institutional transactional experience in Corporate Trust and Escrow Services or 5 years of general business experience
• Strong verbal and written communication skills
• Demonstrated ability to deal with complex situations that require sound judgment
• Problem-solving ability
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight
• Working knowledge of the Trust and Agency software packages and applications.
• Proven experience in account administration and client service.
• Must be transfer agent compliant in this role including fingerprinting and acceptable background check prior to employment

Nice To Haves

• Bachelor's Degree
• 8 or more years of related experience in financial services

Responsibilities

• Work in conjunction with the Corporate Trust & Escrow Services Client Manager to ensure uniformity, efficiency and quality in the administration of all accounts assigned to the regional office; assists Manager(s) of Corporate Trust and Escrow Services Administration in the implementation of all administrative procedures to comply with department policy and audit requirements.
• Support of Client Onboarding policies and procedures
• Support of Account Administration policies and procedures
• Utilization of Corporate Trust and Escrow Services systems and technology
• Primary support to client manager's assigned trust, custody and or escrow agent accounts which may be general or complex in nature.
• Provide client support including responding to direct client requests; coordinating, facilitating, and processing information and documents pertaining to their assigned client managers trust and agency accounts.
• Enhance favorable working relationships with customers, attorneys, Certified Public Accountants and other related professionals to assure quality service.
• The Account Analyst will take ownership of solving client problems and be the CTES voice to the client in the absence of the Relationship Manager, Client Manager, or Account Analyst Team Lead.
• Keep Manager(s) of Corporate Trust and Escrow Services Administration informed of administrative progress, complex issues, problems and complaints; makes suggestions to Manager(s) of Corporate Trust and Escrow Services Administration for improvements and enhancements which will better assure quality service.
• Responsible for delivering our purpose and providing an inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.
• Responsible for all Corporate Trust and Escrow Services Administration risk management ensuring all objectives with respect to compliance and operational risk are met.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level