Corporate Travel Coordinator

SMS group Inc•Pittsburgh, PA

11d

About The Position

Are you passionate about travel logistics and operational excellence? We’re seeking a Corporate Travel Coordinator to take ownership of our travel policies, deliver engaging trainings that ensure employee awareness and compliance, and manage the corporate travel platform to keep trips seamless and efficient. If you enjoy organizing travel, improving processes, and supporting colleagues across the company, we’d love to hear from you. Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

Requirements

High school diploma required; some higher education preferred
Previous training and 5+ years experience travel software highly preferred
Excellent verbal and written communication skills
Strong working knowledge of the travel industry
Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
Excellent organizational skills and attention to detail
Proficient with Microsoft Office Suite or related software

Responsibilities

Set up and manage employee profiles in SAP Concur and deliver training on the program
Train new employees on travel policies, procedures, required documentation and travel insurance
Maintain and update the corporate travel policy and ensure SAP Concur reflects policy changes, pricing and workflows
Negotiate hotel rates, coordinate with travel agencies (e.g., BCD) to load negotiated rates, and maintain rate agreements, contracts and supporting records
Audit SAP Concur and travel agency bookings against policy compliance and remediate exceptions
Make travel arrangements for non‑SMS personnel (foreign employees, candidates, contractors)
Partner with Recruiting and Mobility to support employee transfers and international arrivals (moving logistics, temporary housing, car rental)
Approve or escalate rental car requests and coordinate vehicle distribution with reception
Obtain leadership approvals for travel and expenses that exceed established limits
Monitor and facilitate use of company credit cards, frequent‑flyer and loyalty programs
Maintain the non‑refundable ticket tracker, transition applicable tickets to the ETRP, and retain supporting documentation for audit and accounting
Plan and execute corporate events, meetings, conferences and social functions; coordinate hotel rooming blocks, guarantees, cancellations and rooming lists
Perform monthly corporate card reconciliations, obtain missing receipts, resolve discrepancies and prepare cost allocations for Accounting
Perform other related duties as assigned