Corporate Travel Consultant

Internova Travel Group

1d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. Altour is looking for an experienced Corporate Travel Consultant to offer best in class travel consultation to a top client. The ideal candidate will be able to work in a fast-paced environment to quote and book accurate domestic & international, car and hotel reservations, ensuring all corporate travel policies are followed. The ideal candidate will have experience working in Travelport+/Galileo GDS, Fly America Act, and have the ability to work 10-7 PM EST.

Requirements

5 years’ travel selling experience.
5 + years’ customer service experience, preferably in the travel industry.
Experienced in international travel bookings and process
Typing speed of at least 50 WPM
Exceptional/above & beyond, proactive customer service approach.
Excellent travel industry knowledge.
Mastery in Travelport+/Galileo GDS, GDS formats, short cuts, enhancements, pricing.
Corporate travel experience required; government/government contractor experience preferred.
Experienced handling of multiple accounts.
Exceptional communication skills, both written and oral.
Ability to embrace change; adaptable.
Has strong understanding of own skill set and development opportunities.
Takes direction, offers suggestions, and asks for appropriate guidance when applicable
Demonstrates exceptional teamwork.
Proactively offers support when ability matches need.
Acts as a leader among peers.
Thanks peers for support they have provided.
Consistently demonstrates master of the guiding principles in daily work habits.
Ability to provide constructive feedback to peers and leaders when appropriate.
Ability to handle most difficult situations.
May seek minimal guidance but generally has solution at hand.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key ALTOUR initiatives and employs strong change management skills consistently.

Responsibilities

Service inbound corporate and government contractor travel requests.
Deliver extraordinary customer service to all ALTOUR clients.
Greets all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
Follow applicable guidelines around Federal travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and ALTOUR negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per month.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.