Corporate Travel Consultant - Entertainment Industry
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Remote Travel Counselor Servicing Entertainment Client CREATE YOUR JOURNEY WITH US AT AMEX GBT! As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. We look forward to sharing more detailed job functions and key performance indicators during the interview process. What You Get From Us A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers. The chance to grow your career with a purpose-led organization, passionate about powering progress through travel. The flexibility to work from home in a truly global workplace. Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful. An environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise Sabre
- Three -Five Years of Corporate Entertainment and Production Travel experience only.
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus.
- Resolving customer issues quickly and independently / with supplier
- Teamwork and open to feedback
- please be flexible and prepared to work afternoon shifts: 12pm-12am
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Attention to detail, accuracy is extremely important
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre Global Distribution Systems (GDSs)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Benefits
- health & life insurance
- retirement savings program (with employer match)
- access to our global colleague assistance program and our wellness platform, eMindful
- flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
